Working to collaborate with the Child Care Lead team and under the general direction of the Child Care Managers and the Child Care Director, the Child Care Scheduling and Support Services Coordinator (CCSSSC) will be responsible for executing and delivering the ANHBC and Alex House Children’s Centre Vision and Mission for the organization. Managing staff coverage across high-quality child care services, particularly in response to staff absences due to illness, leave, or training. This role involves compliance with educator-to-child ratios, qualifications, and maintains continuity of care by coordinating, casual, part-time, or float educators as needed. Overseeing and mentoring a team of casual on-call educators for Alex House by taking the lead with interviewing, hiring and training.
Support oversight of daily operations, ensuring regulatory compliance, and maintaining a safe and nurturing environment for children and their families. The position provides flexible, as- needed coverage for permanent staff and may step into leadership, support, or direct service roles depending on emergent daily requirements. The CCSSSC will integrate a Reggio Emilia inspired approach to learning, as well as the First Peoples Principles of Learning, and the BC Early Learning Framework. Other responsibilities include developing and maintaining strong relationships and communication with children, families, community partners and colleagues, while implementing high standards of quality care and supervision that promote the safety and well-being of all children.
Key Duties and Responsibilities
A Child Care Scheduling and Support Services Coordinator performs all of the following duties:
Operations
- Execute and deliver the Alex House/ANHBC Strategic Framework including values and principles, along with program specific Alex House Children’s Centres Vision and Mission.
- Actively learn and implement a Decolonized approach, ensuring an anti-racist/anti- oppressive, and inclusive approach.
- Uphold regulatory compliance related to educator-to-child ratios and supervision requirements.
- Liaise with community and facility partners while ensuring a collaborative manner.
- Assist Lead team with analysing needs to determine training model and implementation of child care training/workshops for Alex House Children’s Centres
- Ensure compliance with all relevant service and safety standards (including Work Safe and Child Care Facilities Licensing), record-keeping and reporting requirements, and contractual obligations with staff, contractors, volunteers, and students.
Leadership
- Monitor daily staff attendance and respond to last-minute call-ins or absences for staffing support needs where required/directed.
- Coordinate and roster appropriate relief or casual educators to maintain regulatory ratios and qualifications
- Maintain and update team rosters, ensuring optimal coverage across all child care centres and programs
- Communicate efficiently with educators, the lead team regarding changes in shifts or staffing arrangements
- ADP payroll system oversight and implementation for casual on-call educator team
- Support Child Care Lead team with operational coverage planning (e.g., during annual leave periods)
- Take the lead to implement and coordinate an online scheduling application
- Work collaboratively and in partnership with the public colleges and our lead team to coordinate and place practicum students at each of the child care centres.
- Mentor, guide and support practicum students
- Working alongside Child Care Managers and Child Care Coordinators to ensure all relief staff have required qualifications and checks (e.g. ECE license to practice, first aid, etc.) and support Human Resource Assistant with ensuring all required credentials are on file.
- In collaboration with Child Care Managers, Child Care Coordinators, Program Supervisors and/or Program Leads help take lead in staff hiring, orientation, training and annual staff reviews for the casual-on call educators
Program Development
- Plan, develop and deliver daily activities that support and promote the health and development of the children 0-12 years of age.
- Provide leadership and mentorship to support the childcare programs within Alex House with the implementation of the Alex House Curriculum. with a focus on the Reggio Emilia approach and the First Peoples Principles of Learning and the BC Early Learning Framework, in collaboration with lead team.
- Support and mentor staff to create a vibrant and emergent curriculum where the environment is the third teacher, the educator are co-learners supporting the children in activities of their interest and providing opportunities for creative expression through a variety of media-art, dramatic play, music, risky play, outdoor play, etc.
- Ensure healthy communications are maintained both internally and externally
- Maintains program participation records and analyzes the same.
- Provides first aid attention when circumstances require such attention and only when his/her first aid certification is current
Qualifications
- Valid Early Childhood Educator License -Infant and Toddler and/or Special Needs Certification an asset, with at least 5 years’ experience, (work in a not-for-profit setting preferred.)
- Minimum 3-years of supervisory experience in a licensed child care setting an asset.
- Strong understanding of the Reggio Emilia approach to learning and the BC Early Learning Framework, and First People Principles of Learning.
- Understanding and experience using an online scheduling platform an asset
- Understanding of the BC Child Care Regulations and Community Care Facilities Licensing Act.
- Strong computer skills
- Strong organizational and planning skills
- Demonstrated ability to comply with policies and procedures regarding privacy, confidentiality, record keeping and reporting
- First Aid Certificate, WCB first aid and asset
- Medical/Immunization clearance
- Clean Criminal Record Check
- Class 4 driver’s license (or willingness to obtain)
Competencies
Highlighted bullets are the key competencies for this role -
1. Act with accountability
You hold yourself responsible for creating a socially just and inclusive workplace.
● Role models the ANHBC Values and Principles in actions and behaviours.
● Demonstrates awareness of ANHBC decolonizing efforts and participates in unlearning when required.
● Demonstrates awareness of ANHBC’s commitments to social justice and movement-making.
● Reflects on personal experience, power, and privilege that may influence behaviours and actions.
● Demonstrates a willingness to learn about inclusive practices in the workplace.
2. Lead with curiosity
You approach situations with curiosity and an openness to learn or unlearn.
● Asks questions to understand others' experiences and perspectives.
● Listens and allows others time to speak.
● Seeks out information when something is new, unfamiliar, or uncomfortable.
● Invites and encourages others to speak up.
● Questions assumptions when forming judgments or opinions.
● Questions dominant views by considering different, potentially better ways of working.
3. Demonstrate self-awareness
You’re aware of your emotions, actions, and behaviours and how you impact others.
● Confidently articulates their strengths and areas for improvement or learning.
● Pursues self-improvement and continuous professional development.
● Demonstrates approachability by being considerate of their body language and tone of voice.
● Manages and regulates their emotions to maintain a respectful workplace.
● Acknowledges feedback with a willingness to grow.
● Adjusts behaviours based on consideration of individual differences and situations.
4. Build trusting relationships
You build trusting relationships within your team, the ANHBC collective, and the community.
● Encourages open communication by welcoming perspectives that are different from their own.
● Follows through on their promises and responsibilities to others.
● Approaches difficult conversations with empathy for others' experiences.
● Looks for opportunities to leverage the strengths of others when collaborating on work.
● Share resources, information, and knowledge that will uplift others across the ANHBC collective.
● Expresses gratitude and appreciation for others when they help the team deliver results.
Working Conditions
- Child Care Scheduling and Support Services Coordinator will require both administrative duties and minimum 17.5 hours direct service delivery as required.
- Required to work M-F with flexible work hours, occasional weekend and evening
- Ability to work in a fast-paced environment
Physical Requirements
- This position will require the ability to sit for extended periods, operate a computer and other office equipment, and maintain good posture.
- Light lifting may be required, typically less than 30 pounds
- Ability to focus for extended periods while sharing workspace with other colleagues
Direct Reports
- Oversees, mentors and guides the casual team, practicum students and volunteers
- Works collaboratively with the Child Care lead team
Mentors, guides and supervises Program Supervisors, Program Leads, Early Childhood Educators, Early Childhood Educator Assistant(s), School Age Educators
- This position reports to the Child Care Managers and/or the Director, Child Care
Position Details
- Full Time- 40 hours/week
- Salary: The hiring range is ANH PC7-starting at $27.48-34.94 plus $6 WE if candidate holds a valid ECE License to Practice certificate
Job Type: Full-time
Pay: $27.48-$34.94 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: In person