Centre for Refugee Resilience- Case Coordinator

Summary

The Case Coordinator acts as an integral team member in building resilience with refugees and immigrants who have experienced trauma, through coordinated community, social, and mental health support. This position focuses on providing ongoing resource coordination and advocacy through a family-centred approach for refugee and immigrant families.

Description

Calgary Catholic Immigration Society (CCIS)’s Centre for Refugee Resilience Program is searching for our next Case Coordinator and is accepting applications from qualified job seekers!

The Case Coordinator acts as an integral team member in building resilience with refugees and immigrants who have experienced trauma, through coordinated community, social, and mental health support. This position focuses on providing ongoing resource coordination and advocacy through a family-centred approach for refugee and immigrant families.

Primary Duties and Responsibilities include, but are not limited to:

• Facilitate individual and family intakes and collaboratively assess client needs
• Coordinate mental health and community support services according to the needs identified by the clients
• Provide ongoing case management, case planning, referrals, assessment and interventions
• Liaise with program therapists to support the needs of shared clients
• Coordinate and participate in case conferences as needed
• Liaise with community and agency resources to support clients’ social needs through referrals
• Develop and deliver client workshops, psychoeducation, and social groups for early intervention and prevention of mental health issues, as needed arises
• Engagement and coordination of outreach services to schools and community partners
• Work collaboratively with a diverse and multi-disciplinary team within CCIS
• Practice personal self-care and support the needs of team members
• Complete evaluation and reporting of program activities that fit all funder outcomes and indicators as outlined by the Program Manager

Qualifications:

• Post-secondary degree/diploma in Social Work, Psychology, Education, or related professional expertise
• Demonstrated experience in working with culturally diverse children, youth, and families and in working with youth mental health
• Ability to work collaboratively and communicate effectively within a multicultural and multidisciplinary setting
• Knowledge and competency in cultural diversity and special issues relating to refugees
• Ability to work a flexible schedule that includes occasional evenings to accommodate clients
• Ability to take initiative, work independently, organize one’s work and records
• Experience in managing confidential clients and program data
• Competent verbal and written communication, computer, and facilitation skills
• Ability to communicate in a second language is considered an asset
• Ability to plan, organize, implement, and evaluate activities
• Ability to work positively with challenges
• Knowledge of community and health resources in Calgary
• Experience with not-for-profit agencies is considered an asset
• Must have a valid driver’s license and own reliable transportation.
• Must be legally eligible to work in Canada
• Must have a valid Criminal Record Check report

To :

Interested and qualified candidates are encouraged to submit resumes and cover letters to Ricardo Morales, CDIS Division Director, at rmorales@ccisab.ca and Program Manager Aqsa Iqbal at aiqbal@ccisab.ca on or before Aug 20th, 2025. Please include “Case Coordinator; Centre for Refugee Resilience” in the subject line of your email.

Note: Resumes will be reviewed as submitted, and interviews scheduled as appropriate.

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.

This position is subject to a Criminal Record Check, including a Vulnerable Sector Search.

Additional Information

CCIS – Who We Are

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic, multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 80 languages.

From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.