Job Summary
The Assistant Care Service Coordinator plays a pivotal role in supporting the Care Management team to ensure the efficient and client-centered delivery of home care services. This role requires proactive coordination, meticulous documentation, effective communication with clients and staff, and close collaboration with the Care Service Coordinator and other departments. The Assistant Care Service Coordinator will ensure timely intake, assessment scheduling, care plan support, and resolution of client and staff concerns, while maintaining compliance with organizational protocols and service standards.
Duties
- Initial Intake and Service Inquiry Coordination
- Staffing Requirements Monitoring
- Client Care Plan Coordination
- Client Feedback and Complaint Resolution
- Daily Operations and Scheduling Supervision
- Communication and Documentation Compliance
- Monitoring and Documentation of Client Home Files
- Client and Staff Relationship Management
- Footcare Services Coordination
- Transportation and Independent Contractor Coordination
- Protocol Development and Policy Collaboration
Qualifications
- Licensed Practical Nurse, Diploma or Bachelor’s degree in Healthcare, Social Work, or related field preferred.
- At least 1–2 years of administrative, scheduling, or care coordination experience in a healthcare, home care, or social service setting.
- Proficiency in office software, scheduling platforms (e.g., ConnectTeam), and data entry tools.
- Excellent written and verbal communication skills. Strong interpersonal and conflict-resolution skills.
- High attention to detail; able to manage multiple priorities in a fast-paced environment.
- Compassionate, resourceful, client-oriented, and able to maintain confidentiality and discretion.
Job Type: Part-time
Pay: $23.00-$25.00 per hour
Work Location: In person