Job Description: Administrative Assistant
Urban Smiles Victoria
Our amazing team at Urban Smiles Victoria is looking for a friendly, full-time Administrative Assistant to join us! We are a boutique-style dental office nestled in the heart of downtown Victoria. Our patient-focused team is committed to providing exceptional care in a welcoming and professional environment. We work closely together to ensure every patient’s visit is smooth, comfortable, and positive.
One of our wonderful admin team members is moving across the country to be closer to family. We will miss her greatly, but this creates an exciting opportunity for someone new to join our work family!
Position Overview
As the first smiling face (or friendly voice!) our patients see or hear—whether in person, on the phone, or via email—you’ll play a key role in creating a welcoming atmosphere. We’re looking for someone warm, professional, and passionate about helping people feel cared for. Your strong organizational skills will keep the daily flow of the office running smoothly.
While dental experience is a plus, the most important qualities are positivity and a great attitude.
Key Responsibilities
Greet and check in patients with professionalism and warmth
Schedule and confirm appointments efficiently
Answer phones and respond to emails with excellent communication skills
Handle insurance verifications and billing
Educate patients about treatments and financial options confidently
Maintain accurate patient records and documentation
Support daily office operations and collaborate with the clinical team
Qualifications
Strong computer skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Reliable and dependable
Strong multitasking abilities
Quick learner / self-starter, especially if new to dentistry
Knowledge of dental terminology or previous dental admin experience is an asset
Why Join Us?
Supportive and friendly team environment
Opportunity to make a real impact on patient care and satisfaction
Consistent weekday schedule with no weekends
Flexible scheduling options
Opportunities for growth and continuing education
Modern office focused on teamwork and collaboration
Extended health benefits
Uniform allowance
Free on-site parking or monthly bus pass for full-time employees
Learn more about our team and clinic at: Urban Smiles Victoria
About 123Dentist
123Dentist is Canada’s largest majority dentist-owned network, with nearly 500 locations and almost 8,000 employees nationwide. We offer long-term career opportunities across multiple communities and levels of the dental industry.
Schedule
32-40 hours per week
Monday to Thursday, Fridays optional
123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all candidates for their interest; only those selected for an interview will be contacted.
Job ID: 9274-DA-BC-0155