Customer Service
Entry Level
Full-time
$44,982 - $56,255 / year
Benefits:
Health Insurance
Dental Insurance
Paid Time Off
Pension plan
Life Insurance
Disability Insurance
Employee Assistance Program
Tuition Aid
Wellness Programs
Closing Date: September 5, 2025 at 4:00 PM
ANCILLARY SERVICES
Ancillary Services is a multifaceted department that supports campus life through the management of Residence, Conference Services, AROW, the Campus Bookstore, the Student Union Building (SUB), and Print Services. Residence, a division within Ancillary Services, is comprised of three sub-departments: Residence Administration, Fredericton Facilities Operations, and Facilities and Operations in Saint John.
WHAT WE OFFER
Full-time | 2-Year Term | Fredericton | On-Campus
Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week
Additional Working Conditions:
Reports to Residence (Feb-Sept) and Conference Services (Oct-Jan).
Frequent evening and weekend work to meet client needs.
Shares 24/7 on-call responsibilities from April-August.
Expect long hours mid-April to mid-August.
No extended vacation approved between April-August.
Salary Range: $44,982 - $56,255 per annum
YOUR FOCUS
Reporting to the Manager, Conference Services & the Manager, Residence Administration, the Accommodations Coordinator supports both Residence and Conference Services, overseeing smooth operations, quality service, and business growth for the Accommodations unit.
Promote and deliver high-quality service to current and prospective clients.
Serve as primary contact for over 20 accommodation groups annually, ranging from 20 to 700 attendees.
Work with clients to confirm room blocks, schedule venues, arrange media services, set up parking, and manage all event logistics.
Maintain regular, open communication with service providers, partners, and the Conference Services team to ensure seamless, one-stop-shop service.
Troubleshoot client and guest issues, escalating complex concerns as needed.
Manage front-desk operations, including guest reservations, check-ins, check-outs, and general inquiries, using Kx software, cash handling procedures, and service standards.
Coordinate summer transition periods, including student move-ins/outs, check-in/check-out processes, and policy enforcement.
Provide practical solutions to day-to-day challenges while aligning with business objectives and the collegiate conference industry.
Participate in on-call rotation after hours and on weekends during summer months to support the 24-hour accommodations business.
Oversee online booking agencies by managing inventory, updating listings, and reconciling reservations.
Manage residence inventory to maximize utilization while meeting guest needs and special requests.
Maintain the summer conference schedule and update the team regularly, delegating client files during peak periods.
Contribute to the growth of Conference Services by developing summer programs.
Recruit, train, and manage the summer residence student team, including cleaners, monitors, and front desk staff.
Develop and implement sales and marketing plans for new programs in alignment with broader initiatives.
Build and maintain positive relationships with clients and on-campus service providers.
Manage the summer residence program, including marketing, applications, room assignments, and transitions.
Assist with Conference Services and on-site event support during peak periods (October to February).
Create registration and event websites for Conference Services events.
Support the development of proposals and bids for events requiring both accommodations and conference/event management.
Provide coverage for Conference Services team members during absences and peak workloads.
Contribute actively to team meetings, brainstorming sessions, problem-solving efforts, and client service initiatives.
Foster a culture of teamwork and excellence in client service.
Complete administrative tasks such as invoicing, hiring, and reporting.
Create reporting systems for all business units, including KPI tracking, service quality indexes, occupancy reports, revenue reports, and annual summaries.
Manage data collection processes to ensure accurate and relevant reporting.
Create and administer client satisfaction surveys across all business units.
WHAT YOU BRING
Undergraduate degree in arts, business administration or hospitality & tourism
1-3 years' experience in customer service.
1-3 years' experience in the hospitality industry.
An equivalent combination of education and experience may be considered.
Additional Strengths:
Experience in a university environment considered an asset.
Experience working at UNB and a knowledge of the residence community is a strong asset.
Exceptional verbal and written communication skills.
Strong client-service orientation.
Proven supervisory abilities.
Skilled at engaging with diverse clients in large group settings.
Strategic thinker with the ability to assess risks, identify opportunities, and provide sound, decision-ready advice.
Strong planning and organizational skills, with experience setting and achieving operational goals and priorities.
Proficient in learning and working with a variety of software, including Infosilem, Kx, Datatel, Microsoft Office, and related programs.
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A little bit about us
University of New Brunswick
The University of New Brunswick employs more than 3,200 full- and part-time staff, including faculty, support staff and students. UNB values people and we have proudly been named as one of Canada's Top 100 Employers for 2025 and one of Atlantic Canada's Top Employers for 2024.
UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.
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WHY CHOOSE UNB?
UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.
PROFESSIONAL & TECHNICAL STAFF UNION (PTSU)
This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.
COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
The University of New Brunswick and PSAC are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
We thank all who apply; however, only those selected for an interview will be contacted.