Position Overview:
Reporting to the Community Outreach Lead, this position delivers housing-focused, assertive street outreach to youth and adults experiencing homelessness, at risk of homelessness, or living in poverty. The ReConnect Dispatch Outreach worker provides a range of services to decrease barriers to obtaining and maintaining appropriate housing. This includes assessment, service planning, skills development, resource identification, and follow-up, all while upholding the YMCA Mission, Vision, Core Values, and Developmental Asset Philosophy.
Duties:
- Responsible for practicing assertive street outreach and in-reach within the Greater Moncton Area. The ReConnect Alternative Dispatch Outreach Worker is expected to meet people outside, making exposure to the weather an expectation of the position.
- Uses a psychosocial rehabilitation and recovery approach to engage clients in a process of determining their needs and readiness for change.
- Support clients in identifying and achieving their goals by teaching essential life skills needed for success.
- In some cases, accompany clients to shelters, appointments, or other safe places.
- Advocate for individuals to access necessary services, including healthcare and financial supports.
- Make necessary referrals, as required (e.g., Income Assistance, NB Housing, mental health services).
- Engage in crisis prevention and intervention with clients.
- Build relationships and network with diverse stakeholders, including local councils, community organizations, government agencies, and non-profits to mobilize resources and support for clients.
- Provide leadership in fundraising and resource development activities to support departmental goals.
- Maintain and build positive community relations with key partners, including the City of Moncton, Social Development, DMCI (Downtown Moncton / Centre-ville Inc.), the RCMP, and others.
Skills & Qualifications:
- A criminal record check and vulnerable sector check are required as a condition of employment.
- Valid driver’s license with access to a vehicle full time.
- Standard First Aid and Basic Rescuer CPR certification.
- Able to work flexible hours.
- Bilingualism is an asset.
- Completion of a college or university program in Social Services, Community Support, Human Services, or a related field; relevant lived experience is also valued.
Competencies:
- Teamwork: Ability to work effectively with others to achieve optimal collective results.
- Conflict Resolution: Facilitates appropriate and timely solutions to challenges, maintaining professionalism in difficult situations.
- Communication: Ability to speak, write, listen, and secure information in a variety of settings.
- Flexibility/Managing Change: Ability to understand the environment, initiate, and respond effectively to changing conditions.
- Diversity: Values and respects the unique perspectives and contributions of individuals with diverse backgrounds, experiences, and characteristics.
Job Types: Full-time, Part-time
Pay: $22.00 per hour
Benefits:
- Casual dress
- Company events
- Employee assistance program
- Flexible schedule
- On-site gym
- On-site parking
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Night shift
Work Location: In person
Application deadline: 2025-06-27
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