Job Description
Warranty Claim Adjuster (12-Month Acting/Contract)
Rank 1-3
Scarborough, ON (Hybrid)
Deadline: Please apply before August 23rd.
Toyota Canada Inc. currently has an exciting opportunity for a solution-oriented person to support our Warranty Claims team. This is a 12-month acting/contract opportunity and will report to the Manager, Warranty Claims. The selected candidate will assist Dealers to correctly administer Factory Warranty and Extra Care Protection (ECP) claims via the Warranty Assistance Phone Line. This person will also be accountable for processing Factory Warranty and ECP claims submitted by our Dealer network. The selected candidate will maintain our high-level standard of Dealer satisfaction.
What We’ll Bring:
Company & Culture
- A hybrid work environment
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career
- A focus on respect for people and continuous improvement
- Summer Hours – condensed work week during the summer
Benefits
- Competitive compensation package
- Extended health care and dental benefits effective immediately
- Associate vehicle discount program
- Holiday shutdown and competitive paid time off benefits
What You’ll be Doing:
Dealer Warranty Assistance
- Provide prompt and accurate dealer assistance on Warranty Assistance telephone line
- Process and resolve Dealer inquiries (CMS case assistance requests) within 24 hours
- Maintain a high level of customer service standard to ensure Dealer satisfaction.
- Monitor and answer to emails from both internal and other Toyota Affiliates.
- Communicate with TCI third party warranty vendors.
Claims Processing
- Promptly review and process Factory and ECP claims while maintaining accuracy and dealer satisfaction.
- Assess and adjudicate Warranty and ECP claims with both Dealer satisfaction and cost control in mind.
- Review, adjust and resubmit warranty claims rejected by TMC
- Work closely with Product Quality & Service Support (PQSS), Vehicle Safety & Compliance Liaison Office Canada (VSCLOC)to assist dealers in efficient claims processing.
- Work closely with Field Warranty Consultants (FWC) when needed
- Collaborate with Warranty Administration to identify and improve overall Warranty Policies and process
- Process additional administrative works and ad-hoc requests and studies as required
What You’ll Bring:
- 1 year work experience in customer services
- College diploma/university degree or an automotive related discipline considered an asset
- Basic automotive technical knowledge is an asset
- Dealership experience within the Service/Parts area and/or customer service is an asset
- Strong oral and written communication
- Proven knowledge of how to initiate & improve work processes to increase efficiency
- Proven aptitude for relationship-building with key stakeholders
- Work well in a team environment
- Bilingual (English/French) Mandatory
About Us
Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart?
A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.
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