Wait List Information Clerk

Why eHealth?
We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support healthcare providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and include laboratories, pharmaceuticals, and diagnostics. Additional programs that also support patient care and information, include Virtual Care, MySaskHealthRecord, and the provincial Electronic Health Record. eHealth is also responsible for administering various pieces of legislation to manage the registration of/changes to all vital event records (e.g., birth, marriage, death), legal name changes, and adoptions, as well as maintaining the provincial health registry for health services eligibility and distribution of health services cards.

eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

About the Role:
As the primary contact for the Referral Management Service, you'll play a vital role in ensuring patients receive timely access to specialist care. Reporting to the Assistant Manager, Provider Services, you’ll respond to inquiries from referring providers, medical office assistants, specialist offices, and the Saskatchewan Cancer Agency. Questions may involve referral statuses, urgency levels, redirections, specialist exceptions, and more.
The Referral Management Service is essential to the healthcare system, and the ideal candidate will consistently demonstrate exceptional customer service and communication skills to support patient-centered care.

Typical Daily Duties:

• Respond to inquiries via phone, email, fax, and the Referral Viewer platform.
• Provide accurate, timely, and compassionate support to patients and healthcare professionals.
• Communicate clearly and respectfully with all stakeholders.
• Handle sensitive information with discretion during daily tasks such as data entry, documentation, and internal communication.

What We’re Looking for:

• Highschool Diploma or equivalent with minimum of 1+ year of experience in a medical or administrative office environment.
• Office Administration or equivalent certifications would be an asset.
• Strong understanding of medical terminology would be an asset.
• Typing speed of 45+ words per minute and excellent data entry skills.
• Familiarity with legislation, regulations, and internal policies.
• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Office.
• Equivalent combinations of education, training, and experience will also be considered.

Competencies

Technical

• Knowledge of applicable computer hardware and software applications and terminology.
• Knowledge of office management and administrative procedures and protocols.

Communication

• Ability to clearly and accurately explain complex issues, policies, procedures, referencing legislation and other information to clients and co-workers.
• Ability to listen, accurately comprehend and orally respond to inquiries from clients, other agencies or the general public and/or relay information, directions or questions in person or over the phone in an accurate, clear, concise and courteous manner.
• Ability to respond accurately, clearly and courteously to inquiries from clients, other agencies and the general public.

Written Communication Skills

• Ability to accurately, concisely and in a timely manner compose, record, proofread and/or edit a variety of correspondence [using correct grammar, spelling and punctuation/ for your own and others’ signatures/ in a visually pleasing format]

Problem Solving

• Ability to identify, clarify and analyze relevant issues, concerns or problems in order to provide options/recommendations and/or to implement solutions in a timely fashion.
• Ability to collect, record and analyze relevant data to make accurate and timely decisions on a variety of issues.

Team/Independence

• Ability to work independently and/or as a contributing member of a variety of teams to complete work assignments, achieve common goals and contribute towards a positive work environment.

Organizational

• Ability to independently assess, establish and adjust and accurately complete multiple tasks while taking into consideration task complexity, frequent interruptions, deadlines/quota, available resources and multiple reporting relationships.

If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you.

SGEU Level: PDP05
Employment Type: Temporary Full Time - SGEU term 9 month or more
Anticipated Start Date: August, 2025
Location: Regina, SK