With three state-of-the-art locations in the Lower Mainland, Aura Orthodontics is one of BC’s leading providers of innovative and patient-focused orthodontic care. We are a fast-growing, dynamic practice known for clinical excellence and outstanding patient experiences.
We are currently looking for an exceptional Treatment Coordinator to join our vibrant team at our Scottsdale and Langley locations. This high-impact role plays a critical part in shaping the patient experience, driving case acceptance, and supporting the overall success of the clinic through strategic communication and care coordination.
Why This Role Matters
As the Treatment Coordinator, you will be the first and primary point of contact for patients considering treatment. Your ability to educate, connect, and guide patients through the decision-making process is critical to the financial performance and growth of the clinic. You’ll work closely with our doctors, leadership team, and admin staff to ensure each patient has a seamless, supportive experience.
This is not just a customer service or front-desk role - it's a high-impact position ideal for someone with strong sales acumen, emotional intelligence, and leadership potential who’s looking to make a meaningful contribution to a respected healthcare brand.
What We’re Looking For
- Ability to quickly build trust and rapport with patients from all walks of life
- Fluent in English (written and spoken); additional languages are an asset
- Confident in presenting treatment options and securing patient commitment
- You take ownership of your responsibilities and raise the bar for others
- Skilled at managing schedules, patient records, and follow-ups with precision
- You ensure accuracy and clarity in your work at all times
- You thrive in a collaborative environment
- Ability to remain calm, strategic, and empathetic under pressure
- You embrace change and innovation in a fast-paced clinic
What You Bring
- Proven success in a sales or customer service setting
- Prior experience in orthodontics, dentistry, or medical front office is a strong asset
- Solid computer skills; comfortable learning new software quickly
- Background in customer service and/or administrative leadership
- Reliable transportation - we have openings in our Scottsdale and Langley locations, but occasional travel across all 3 locations may be required
What We Offer
- Competitive compensation package
- Discounts on orthodontic treatment for you and your immediate family
- Paid professional development days
- Sick day payout
- Uniform allowance
- Free coffee and free parking at all locations
- Engaging, upbeat work environment with regular staff events and team celebrations
If you’re looking for a high-level opportunity in healthcare administration where your communication, organization, and leadership skills will be recognized and valued-this is it.
Apply today and be part of a team that’s passionate about changing lives, one smile at a time.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
Experience:
- Sales: 2 years (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person
