Title: Registration Clerk
Department: Registration Pool
Hours of Work: Temporary Part- Time Position (Approximately 6 months); Rotating Shifts
Pay Band: BAND D- $26.05 - $28.85
Union: CUPE
PRIMARY FUNCTION:
The Registration Clerk, Ophthalmology is responsible for providing reception, appointment scheduling, and registration duties in both the non-urgent and emergency eye clinic locations. The Registration Clerk, Ophthalmology is also responsible to book and reschedule appointments, diagnostics and procedures in the health information system.
Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences Centre’s strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
PRINCIPLE RESPONSIBILITIES:
- Confirms with hospital health record system, the patient’s demographic data and updates as necessary. Obtains patient demographic, insurance information and other relevant data for registration and obtains appropriate signatures, addressograph card or label.
- Creates and activates visits within the hospital’s health record system. Schedules clinic appointments, diagnostics, and procedures. Cancels and/or reschedules clinic appointments, and distributes appointment slips as required.
- Utilize strong customer service skills to triage telephone calls, greet in-person patients and visitors, answer general inquiries transfer calls to appropriate staff all while being tactful, diplomatic and courteous.
- Generates and distributes clinic utilization lists, ad hoc reports, elements of paper charts and patient labels.
- Follows downtime procedures during computer shut down and emergency
- procedures.
- Collaborates with other Registration and clinic staff to manage the centralized registration process, and to efficiently and effectively resolve issues that may arise with patients and caregivers.
- Demonstrates knowledge and understanding of the importance of compliance with KHSC policies and procedures associated to Privacy and Confidentiality.
QUALIFICATIONS:
- 2-year Office Administration Diploma or equivalent combination of education and experience.
- Microsoft Office Level 2 – Excel and Word will be tested.
- Keyboarding with 35 wpm and 90% accuracy will be tested.
- Medical Terminology proficiency will be tested.
- Ability to navigate the Internet required.
- Demonstrated ability to communicate effectively, courteously and professionally.
- Demonstrated ability to follow verbal and written instructions.
- Demonstrated evidence of strong organizational skills.
- Demonstrated ability to cope with frequent interruptions, while maintaining registration service delivery turnaround timelines.
- Strong customer service skills required.
- Proven ability to attend work regularly.
- Satisfactory criminal reference check and vulnerable sector search required.
PHYSICAL REQUIREMENTS:
The applicant must be able to meet the physical demands of this position.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.
KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.
KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.
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