Superion Inc. is looking for a Technical Account Manager (TAM) to join our growing team! This isn't a sales job — it's a trusted advisory role, where you'll work closely with our existing clients to ensure their IT environments are healthy, secure, and aligned with their business goals. Think of it as a stepping stone to becoming a Virtual CIO.
Expected Salary Range: $70,000 – $90,000/year depending on experience and credentials.
About the Role
As a TAM, you'll take the lead on all things technical for your assigned client accounts. You'll build long-term relationships, run Quarterly Business Reviews (QBRs), help shape IT roadmaps, and collaborate with our service and project teams to deliver results. You'll support quoting, solution planning, and service delivery — but you won't be cold-calling or chasing leads. Your focus is strategic, consultative, and relationship-driven.
What You'll Be Doing
- Lead QBRs and technology planning meetings with clients
- Serve as the technical face of Superion for assigned accounts
- Provide guidance on cloud adoption, cybersecurity, licensing, and lifecycle planning
- Assist with quotes and proposals for IT solutions and services
- Regularly visit clients onsite and maintain clear, proactive communication
- Coordinate with internal teams to ensure seamless service and delivery
- Use ConnectWise and Hudu to document client environments and recommendations
- Drive client satisfaction and long-term retention
- 5+ years in IT consulting, technical account management, or solution engineering
- Deep knowledge of Microsoft 365, Azure, networking, and cybersecurity
- Experience with Dell, HP, SonicWall, and Ubiquiti products
- Clear communication, client-facing polish, and strong documentation habits
- Post-secondary education in IT or equivalent real-world experience
- Valid driver's license and vehicle (some travel to clients required)
- Experience with ConnectWise Manage, Automate, and Hudu
- Technical certifications (Microsoft, CompTIA, Azure, etc.)
- Previous work in an MSP environment
- 8:30 AM – 5:00 PM, Monday to Friday
- Some evenings or weekends as needed (but we respect your time)
We're a fast-growing IT and cybersecurity company based in Cloverdale, BC. Our mission? Help Canadian businesses run better and safer with smart, secure technology. We're serious about IT — and about creating a work environment that's supportive, transparent, and full of growth opportunities.
At Superion, you won't be just another employee — you'll be part of a team where your voice matters.
Sound Like You?
Send us your resume and a cover letter telling us:
- Why you're excited about this role
- How your background makes you a perfect fit
- What you'd bring to our team
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