At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and
craft beverage company by delivering the perfect brand experience for every
lifestyle and occasion. Through our commitment to excellence, honouring our
roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.
Who We Are
We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.
The Retail/Experience Team Leader focuses on creating memorable guest experiences and achieving daily sales targets for wine/spirit and Wine Club sales within the wine and distillery retail boutique(s). This role motivates and mentors property Sales Associates to achieve/exceed all assigned business targets and is regularly called upon to execute opening and closing of both wine and distillery retail boutiques.
This teammate will be responsible for:
- Achieves/exceeds assigned Wine Club membership targets
- Maximizes revenues per guest transaction (including up-selling) via a solid understanding of:
- property wines / property spirits / accessories / experiences / Wine Club membership benefits / events
- all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations
- Facilitates guided tour and tasting experiences for property guests
- Assists with processing guest sales (via POS system) and with Guest Relations bookings/reservations (via internal reservations systems) when required
- Understands and adheres to cash control procedures and retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); assists with monthly retail inventory process
- Occasionally assists retail management team with general retail/tour/experience administrative duties
- Follows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on Duty
- Responsible for ensuring the cleanliness and safety of the store product/tour route/experience locations at all times
- As per provincial (Smart Serve) stipulations, employees under the age of 18 may not be involved in the handling or serving of alcohol. This includes setting up wine bottles for guest experiences, clearing used stemware, stocking fridges/displays, etc.
- Demonstrated Guest/Customer service excellence focus
- Post-secondary wine/spirits education
- Experience working with computer based point of sale systems and handling cash
- Ability to recognize when guests and team members would benefit from support and assistance; contributing to others’ initiatives without having to be asked
- Smart Serve certification
- First Aid certification an asset
Accommodation:
Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email [email protected]
Equal Opportunity Employment:
At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
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