Department: Informatics
Reports To: Manager, Informatics
Job Requirement(s): n/a
Location: Calgary HQ
No. of Openings: 1
The Role:
The Informatics Team Lead supports, guides, and trains the Informatics Team. You will provide immediate solutions and services, lend advice, maintain team morale, and lead the overall team in growth and shared success. You will also provide top quality knowledge and expertise to both our clients and internal staff to help aid in day-to-day issues or services.
Job Responsibilities:
- Support and troubleshoot issues receive by phone and email
- Write up tickets and investigate issues that arise
- Review issues or concerns from vendors who collect data from dealerships
- Be able to fulfill data requests and communicate those setups to both internal and external customers
- Assist Informatics staff with more complex issues and help guide them to gain knowledge needed
- Setup of texting numbers, record automated message for dealer appointments, and web setups
- Follow processes for integration of manufacturer communications and ensure link is established
- Work with internal staff to help investigate or find answers for those who are onsite
- Maintain documentation and update as processes change
- Be able to talk about and navigate our DMS Software to be able to better assist customers
- Conduct weekly meetings with all Informatics staff to go over current calls, issues, and to mentor
- Conduct semi-annual performance reviews with Informatic staff
- Conduct interviews and be part of the recruitment process for potential new Informatic staff
- 2+ years of experience with PBS
- High School diploma
- Excellent communication skills and phone etiquette
- Strong computer skills and knowledge of Microsoft Office Suite
- Excellent customer service skills
- Leadership and mentorship skills
- Strong problem solving and troubleshooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking and prioritization
1. Have been in your current role for at least 6 months
2. Have no PIP (Performance Improvement Plan)
Application submission deadline: Friday August 8, 2025
Please apply online through the Careers tab in your Dayforce account. Then send an email to: [email protected] with the title of the role you are applying for in the Subject line and CC your current supervisor.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
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