Team Lead – Specialized Community Services
This is a great career opportunity for an DSW or similarly qualified professional who has both the confidence and the skills needed to play an integral part in the delivery of quality services to our CBI Home Health clients.
As a Team Lead, you will report to, and work closely with, the Operations Manager to ensure the support needs of all individuals residing in the assigned home(s) are met or exceeded, while seeing to it that staff members feel valued, motivated and committed to excellence in all their areas of responsibility. Providing leadership and guidance in a collaborative, team-oriented environment, you will contribute to ensuring that the environment is safe and that the daily administrative requirements of operating the home are met, including staffing levels.
Ultimately, your success in this leadership role will be a direct reflection of your ability to contribute directly to a positive experience for our Specialized Community Services clients and their families.
PRIMARY DUTIES
Leading by example in your assigned home(s) as a Team Lead, you will:
- Build strong relationships and rapport with all clients within the home to gain a good understanding of their preferences, needs, triggers, responses, etc.
- Coach and monitor staff to ensure everyone understands client care, individual support plans and behavioural support plans, escalating any performance concerns to the Operations Manager.
- Ensure adherence to the meal plan and the recreation plan.
- Assist in providing orientation to new staff to ensure continuity of support and care for individuals.
- Take inventory and order all household supplies and goods that have been approved by the Manager.
- Complete weekly client reports and submit to the Operations Manager and the Clinical Manager.
- Perform day-to-day audits of documentation.
- Track and identify trends and escalate issues accordingly.
- Ensure a healthy and safe environment for clients and employees, by participating in staff safety training and home inspections, and ensuring compliance with standards and requirements.
QUALIFICATIONS
To take on the role of Team Lead, you must:
- Minimum one year of experience working with individuals with complex cognitive behavioural challenges.
- Have prior supervisory experience in this field.
- Valid Certification in Emergency First Aid and CPR.
- Clear Criminal Record Check, Adult and Child Abuse registry check valid in the last 6 months.
- Minimum Grade Twelve education, preferably post-secondary, Developmental Service Worker Certificate, or a combination of related education/experience
- Possess a working knowledge of Residential Care Licensing, Family Services and Labour guidelines.
- Strong Knowledge and demonstration of the guidelines of the Vulnerable Person’s Act (VPA).
- Certification in Non-Violent Crisis Intervention.
- Above average communication skills (both verbal and oral), organizational skills, the ability to work effectively within a team environment, sound decision making abilities and the capacity to work with minimal supervision.
- Ability to foster a team approach within the home
Join us at CBI Home Health – where working together makes great things happen.
CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment and contribute to the diversification of ideas and perspectives, including race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, age, national origin, veteran status and/or any other characteristics that make each of us uniquely different.
We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.
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