Supervisor, Operations

Objective:

To oversee the day-to-day operations of the social enterprise to meet Organizational and Operational goals.

This is a one-year full time contract position, with the possibility of transitioning into a permanent full-time role based on performance.

Summary:

The Operations Supervisor will be responsible for the day-to-day processes of CPAA social enterprise department, including the supervision of Operations employees, coordinating logistics and administrative duties. The Supervisor will report to the Operations Business Development Manager/Operations Manager and assist in delivering the Operational goals of the department.

Staff Supervision and Dispatch:

• Manage the daily supervision of all reports, including performance, scheduling, training and reporting absences.
• Oversee truck drivers’ routes, schedules, communications, concerns, and step in operationally when needed. Connect with drivers to ensure smooth day-to-day logistics.
• Taking calls from donors and drivers after-hours as needed
• Full cycle recruitment: creating job descriptions, interviewing and on-boarding
• Arrange shift coverage during absences, including stepping in when required as needed, including outside of usual working hours (evenings / weekends).
• Maintain a positive working environment and achieve organizational goals.
• Hold regular staff meetings to maintain communication amongst team and deliver key information, including addressing H&S matters
• Ensure staff are following processes and procedures at all times

Staff Training and Safety:

• Train drivers on how to perform required tasks as needed
• Oversee and manage the Health and Safety program for the Operation’s Department
• Maintain a safe working environment by upholding all H&S procedures
• Ensure staff are following processes and procedures at all times
• Hold regular staff meetings in the operations department to maintain team communication, address health and safety issues, and educate drivers on potential hazards, safe work practices, and procedural updates.

Warehouse and Vehicle Management:

• Supervise and support warehouse staff in receiving, sorting, loading, and unloading donations
• Oversee bottle program, green bag initiative, and other warehouse-related projects
• Maintain cleanliness, organization, and safety within the warehouse environment
• Oversee company vehicles maintenance: vehicle maintenance logs, scheduling repairs and maintenance as needed.

Administration:

• Assist with Accounts Payable for the department, including processing invoices and providing PO’s
• Review Operational contracts with the Provincial Operations' Manager
• Data entry and file organization
• Assist in the department budget planning and implementation
• Collaborate with marketing team on operational material needs
• Work with internal staff and external volunteers on various events and initiatives.

Collaboration with Other Departments:

• Coordinate with the Provincial Operations Manager to oversee third-party contracts, track volume data, and suggest improvements
• Work cross-functionally with Marketing and other internal departments as required.

Other:

• Comply with CPAA policies and procedures.
• Ensure duties of the Operation’s team are covered during absences.
• Perform additional tasks as assigned by management.

Requirements:

• Class 5 driver’s license, clean driver’s abstract, and reliable transportation
• Demonstrated intermediate to advanced computer proficiency — confident using Microsoft Excel/ Google Sheets, capable of learning specialized software (such as route management or scheduling systems), and experienced with cloud storage, file organization, video conferencing (e.g., Microsoft Teams), and digital mapping tools (e.g., Google Maps).
• Excellent communication skills via phone, email, and Teams
• Strong attention to detail and organizational skills
• Comfortable lifting up to 50 pounds as needed
• High integrity, accountability, and confidentiality
• Sound analytical thinking, planning, prioritization, and execution skills.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Willingness to drive large truck if necessary.

Assets:

• Experience working in the nonprofit sector and or Business Administration education
• 3+ years of driving experience
• Experience working in a warehouse
• Experience supervising teams of 5+ staff in logistics, delivery, or warehouse settings
• Experience using Microsoft Teams and Excel
• Knowledge of donation-based business models or thrift/social enterprise work.
• CPR and First Aid.
• Forklift driving experience.

Working Conditions:

• Travel may be required within the Province. Combination of office and field-based work throughout Calgary and surrounding areas.
• Manual dexterity required for computer work
• May require lifting/moving up to 50 lbs
• This position may be exposed to elements such as noise, dust, odors, fumes and oils
• Occasional overtime and provincial travel required

Company Profile:

Cerebral Palsy Alberta is a collaborative partner with community agencies/organizations in advocating on behalf of people with disabilities. We are a leader in delivering programs and services, educating, and providing information and resources relating to the disability community in the province of Alberta.

We are an equal opportunity employer. If you would like to be a part of a great team, please forward your resume in confidence via email. Applicants must have the legal right to work in Canada at the time of application. Proof of eligibility may be requested during the recruitment process. We are committed to fostering an inclusive and accessible workplace. If you require accommodations during the recruitment process, please let us know, and we will work with you to meet your needs. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $47,000.00-$50,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• RRSP match

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• Are you comfortable lifting 50lbs?

Experience:

• Supervising: 1 year (required)

Work Location: In person

Application deadline: 2025-08-15