Who we are:
Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.
Your Impact in this role:
The Supervisor, Complex is responsible for overseeing the daily operations and maintenance of municipal recreation facilities. This role includes managing staff, ensuring that facilities are well-maintained, and coordinating recreational programs and services for the community. The Supervisor ensures compliance with safety standards, municipal policies, and service quality expectations while fostering a positive, inclusive environment for patrons and employees.
Key Responsibilities
- Supervise and coordinate daily operations of municipal recreation facilities, including scheduling, staffing, and ensuring all areas are clean, safe, and functional.
- Develop, implement, and oversee recreational programs and events that meet the needs and interests of the community.
- Ensure compliance with municipal policies, safety standards, and all regulatory requirements related to facility operations and recreational services.
- Monitor and maintain facility inventory, equipment, and supplies, and make recommendations for upgrades or replacements as needed.
- Handle customer inquiries, complaints, and suggestions in a professional manner, ensuring a positive experience for all facility users.
- Maintain accurate records and reports related to facility usage, maintenance, staffing, and program participation.
- Collaborate with other municipal departments, community organizations, and stakeholders to enhance facility services and recreational programming.
- Assist in the development and management of budgets for facility operations and programming.
- Promote facility use and programs through effective marketing and outreach efforts.
Leadership of Others
- Guides and supports team members to meet operational objectives, ensuring compliance with organizational standards, policies, and procedures.
- Fosters a collaborative and respectful work environment by addressing concerns, providing constructive feedback, and supporting skill development.
Position Requirements
Education & Certifications:
- Minimum of a degree in Recreation Management, Sports Management, Facility Management, or a related field.
- Certification in First Aid and CPR (current).
Experience:
- Minimum of 5 years of experience in the management or supervision of recreation facilities, preferably with prior experience in a supervisory role..
An equivalent combination of education and experience may be considered.
Knowledge, Skills, and Abilities:
- Leadership: Strong ability to lead, motivate, and develop a team of staff, ensuring they meet operational objectives and provide excellent customer service.
- Facility Operations: Knowledge of the day-to-day management of recreation facilities, including maintenance, scheduling, and equipment handling.
- Program Development: Experience in planning, coordinating, and evaluating recreational programs that cater to diverse community needs.
- Communication: Exceptional verbal and written communication skills, with the ability to interact effectively with staff, the public, and external stakeholders.
- Problem-Solving: Ability to identify operational challenges and address them proactively, ensuring continuous improvement in facility operations and services.
- Customer Service: Strong customer service skills, with a focus on creating a welcoming and inclusive environment for all facility users.
- Time Management: Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
- Budget Management: Experience in assisting with the development and monitoring of budgets related to facility operations and programming.
Working Conditions
- Work is performed primarily in an office setting within the municipal recreation facilities.
- Standard hours of operation, Monday to Friday, with occasional flexibility required to accommodate programming schedules and facility needs.
- The role may involve physical activity, including lifting, setting up equipment, and inspecting facilities.
If selected for this role, you will need to provide:
- Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
- Criminal Record and Judicial Matters Check
- Proof of certifications
Additional Information:
The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance. We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.
Please save a copy of this posting for your records. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person. This posting will remain open until the position is filled. Apply now: we're reviewing applications and scheduling interviews as they come in.
