Supervisor, Analytics & Logistics

Department: Liquid Waste Services
Employee Group: Exempt
Location: Lake City Operations Centre, Burnaby
Salary Range/ Wage Rate: Management / Leadership, Level M1 ($113,977.62 - $ 134,055.72 annually)

Our Liquid Waste Services Department is seeking a Supervisor, Analytics & Logistics. In this leadership role, you’ll oversee planning, scheduling, materials management, and data analytics to ensure the smooth delivery of sewer and drainage field operations. Your work will support efficient service delivery, data-driven decision-making, and continuous improvement across the Division.

You are: a detail-oriented and organized leader with experience in planning, scheduling, logistics, or maintenance support functions. You have strong analytical skills and working knowledge of tools like CMMS (e.g., EAM), Excel for ad hoc reporting, and Power BI for data visualization. You excel at leading teams, interpreting operational data, and driving process improvements while promoting a culture of safety, service, and accountability. Bonus if you have experience with relational databases.

The Supervisor, Analytics & Logistics reports to the Division Manager, Sewer & Drainage Field Services.

This role:

• Defines and administers strategies to improve service delivery and efficiency by overseeing staff that plan and schedule multi-discipline work teams, coordinate materials/supplies flow and management, organize external services, ensure accuracy of data warehousing and provide the required reporting to drive continuous improvement. Completes the full analytics journey from collating and analyzing data, building predictive/prescriptive models, creating visualization tools, and automating/implementing solutions that improve maintenance management practices within the approved budget.
• Ensures work performed is planned and scheduled with the required staffing, expertise, materials/supplies, and external services. Oversees materials/supplies procurement and inventorying, and ensures practices are managed in accordance with corporate and industry standards. Performs and supervises data analysis and reporting from various corporate systems to ensure accurate data collection processes, and efficient and effective delivery of maintenance services across the Division.
• Creates opportunities to optimize customer service, increase efficiency and performance, reduce greenhouse gases, and improve maintenance practices across the Division while maintaining standards for occupational safety and regulatory compliance through analytics, statistical and optimization modeling of data. Connects data sets, cleanses outliers/missing data and performs data transformations. Designs, develops, and implements data visualization dashboards using tools like Excel and Power BI that provide clear visibility into key performance indicators. Automates data use; preferably within business intelligence applications. Understands data structure and relationships across business systems (e.g.,EAM), and applies this knowledge in reporting and analysis using tools like Excel and Power BI. Applies trend and performance analysis to support forecasting and decision-making.
• Supervises the maintenance, operation, repair and installation of a wide variety of electrical, instrumentation and mechanical equipment at Metro Vancouver facilities when required. Initiates and implements modifications and upgrades to existing equipment and facilities. Addresses emergency repairs and prioritizes work considering operational and regulatory requirements. Employs new technologies in the preventive and predicative maintenance for troubleshooting, problem solving, leadership and decision making in regular and emergency operations & maintenance work. Oversees the emergency stand-by schedule to provide coverage.
• Hires, supervises, directs and develops staff, monitoring performance towards division, department, and corporate objectives. Communicates objectives, requirements and rationale both orally and in writing, while promoting collaboration, teamwork and respectful workplace behaviors. Reviews and develops annual work plans and priorities for staff. Continuously monitors work practices noting and addressing recurring issues. Trains divisional staff on continuous improvement methodologies.
• Ensures that all work is being performed in a safe manner, identifies and addresses safety concerns, provides training, guidelines or policies as well as participates in and may lead safety audits and accident investigations. Ensures safe work procedures are integrated in the work routines of staff and conducts regular safety meetings. Prepares written safety and emergency procedures and ensures lockout and confined space entry procedures are implemented as required.
• Analyzes budgets, staffing and business process metrics and makes strategic recommendations to stakeholders for continuous improvement. Assists peer Supervisors in forecasting and budget tracking by analyzing and trending data to assist in establishing and revising maintenance schedules and associated work plans. Engages and influences staff and stakeholders in solving problems.
• Performs other related duties as required including standby.

To be successful, you have:

• 3 years of recent, related experience supplemented by University Degree or Diploma in a relevant discipline such as Business, Operations Management, Engineering or Interprovincial TQ with extensive training and experience in operations, maintenance, materials management, planning and scheduling and or analytics; or an equivalent combination of training and experience.
• Possess or ability to obtain Advanced Analytics or Maintenance Management Professional certifications.
• Complete understanding and knowledge of maintenance practices including planning, scheduling, maintenance management, and preventative maintenance techniques.
• Electrical, instrumentation and/or mechanical aptitude. Ability to lead staff in the use of a wide variety of equipment, technologies and methodologies related to equipment operations, maintenance and management.
• Knowledge of WorkSafe BC regulations and considerable experience related to implementing and leading safe work procedures and practices such as confined space and lock out. Sound knowledge of occupational hazards, safety precautions and regulations relevant to the maintenance of wastewater and water treatment equipment. Ability to train staff in safe work procedures and correct non-conforming behaviours.
• Ability to work within established budgetary and financial objectives and possesses sound basic budgeting and accounting skills. Ability to monitor and control budgets ensuring the effective and efficient expenditure of allocated funds within the approved budget; ability to assist with budget planning and preparation and estimate costs and time required for internal work requests.
• Demonstrated supervisory skills including the ability to understand and consistently apply and explain collective agreement provisions and corporate policies; ability to organize, direct and supervise the work of others in a team environment; skill in training and coaching staff to achieve goals and objectives.
• Ability to use judgment to resolve problems by adapting or applying procedures to address issues and problem situations. Demonstrates persistence in overcoming obstacles.
• Sound written and oral communication skills. Ability to provide clear direction to staff in emergency situations. Ability to write standard business correspondence such as letters and memos.
• Demonstrated ability to establish and maintain effective working relationships with internal and external contacts. Demonstrated initiative and proven ability to work cooperatively with others; ability to effectively deal with disagreements to prevent the escalation of conflict.
• Proficiency using Microsoft office programs, including Word, Excel, and Outlook. Proficiency using a Computer Managed Maintenance System (CMMS).
• Demonstrated ability and experience using business analytics tools in improving data quality and streamlining of the data collection processes. Knowledge of predictive/prescriptive statistical modeling, design and implementation of real time data driven visualization dashboards; knowledge of and experience using relational databases such as Oracle and Access and writing queries and creating adhoc reports using SQL and Excel.
• Demonstrated track record of driving continuous improvement and improved efficiency.
• Valid BC Class 5 Driver’s License.