Air France KLM Group
Air France, KLM Royal Dutch Airlines and Transavia form the Air France-KLM Group. The Group draws on the strength of its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol to offer a vast international network, including 7 destinations in Canada: Montreal, Quebec, Toronto, Ottawa, Edmonton, Calgary and Vancouver. Its Flying Blue frequent flyer program has over 24 million members. Air France and KLM are members of the SkyTeam alliance, which brings together 19 airlines.
In North America, Air France and KLM are part of a transatlantic joint venture with their partner Delta Air Lines.
The Canadian head office is located in downtown Montreal.
Station Supervisor – Vancouver (YVR)
Air France KLM is currently looking for a Station Supervisor for Vancouver Airport. This is a permanent full-time position.
Reporting to the Station Manager in Vancouver, the Station Supervisor is responsible for the overall performance of the station to KLM standards and EU/EASA regulations such as flight safety, customer satisfaction and ground handling punctuality, during his/her shift.
MAIN RESPONSIBILITIES:
Supervision of all activities in the station in order to ensure on-time flight departure, safety, security and customer satisfaction.
- Responsible for the flight safety and security on behalf of the station manager
- Coordinates the commercial preparation of the aircraft (overbookings, IRROPS, delays etc)
- Supervises passenger and aircraft handling and monitors compliance of subcontractors with mandatory procedures including ramp safety requirements.
- Adopts all necessary actions to treat all types of irregularities and liaises with the respective CCO/OCC
- Initiates instantaneous corrective actions on commercial incidents with passengers to maintain the passenger satisfaction.
- Oversees quality results, ensures station compliance with quality standards and will participate in the station quality action plans.
- Ensures implementation of the Local Emergency Plan to allow immediate and efficient treatment of any crisis situation
Along with Station Manager, manages and guidea group of agents (including 3rd parties) in order to enhance performance.
- Supervises the station team handling the flight when on duty
- Leads and coaches’ direct reports, actively supporting their development – if applicable
- Appraises staff in line with the Establishment HR policies and procedures for direct reports, if applicable, and will provide pertinent feedback, as applicable, for functional reports.
REQUIREMENTS :
- Strong oral and written communication skills (English essential and French an asset);
- Experience in managing service providers an asset.
- 3 to 5 years' relevant station experience;
- Supervisory experience in team management and leadership qualities;
- Proven ability to maintain professional composure in all circumstances;
- In-depth knowledge of passenger handling process, aircraft handling process, including cargo and technical process;
KEY JOB COMPETENCIES
- Customer and safety oriented;
- Teamwork;
- Excellence;
- Knowledge of airport infrastructure;
- Proven safety awareness;
- Flexibility and adaptability are a must;
- Available to work weekends/holidays.
Air France and KLM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Types: Full-time, Permanent
Pay: $1.00-$2.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Education:
- Secondary School (required)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
