BWH Required Skills:
The successful applicant will work in compliance with all relevant and applicable legislation and Hospital Policies and Procedures, will practice the Bluewater Health Standards of Performance Excellence and will fulfill their role within the Attendance Support Program parameters. The successful applicant will also possess effective communication and interpersonal skills, will have the ability to work independently and as part of a team, and will have strong attention to detail and accuracy.
Each member of Bluewater Health is called to embrace patient and family-centred care in its fullest form. This includes using techniques and strategies to communicate “I care and I respect you,” providing information in a way patients and families can understand, listening to patients and families to learn what an exemplary healthcare experience means to them, and seeking their perspective throughout their stay and during improvement initiatives.
Qualifications:
- Grade 12 graduate or equivalent required
- College Diploma in Medical or Office Administration preferred
Principal Duties:
- Ensures staffing requirements of the unit(s) are met
- Works in collaboration within the Daily Operation Centre - Coordinators (Scheduling and Patient Flow) Switchboard and Bed Assignment to ensure the appropriate needs are met
- Works in collaboration with Unit Leader/Charge Nurses and Managers to ensure the appropriate needs are met
- Creates schedules following the guidelines of the Collective Agreements for ONA, OPSEU and SEIU
- Proficient at utilizing multiple software applications, including automated call systems
- Addresses requests submitted by employees and Managers
- Operates telephone switchboard to relay incoming, outgoing and inter-office calls
- Assigns appropriate beds for all inpatients, including direct, emergency, elective and repatriation cases.
- Follows and facilitates the repatriation process for patient transfer to Bluewater Health
- Collaborates with nursing to move patients to the appropriate level of care. Maintains and communicates a global picture of hospital capacity at all times
- Utilizes effective verbal communication and decision making in acting as a liaison between the clinical departments in facilitating the continuous throughput of patients
- Works under pressure with strict timelines while multitasking work in a busy setting
- Completes continuing education requirements as necessary
- Participates in unit/department and Hospital Quality Improvement initiatives
- Other related duties as assigned
Statement:
Bluewater Health is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. If you require any accommodations to fully and fairly participate in the application, interview or selection processes, please contact the Human Resources Department at (519) 464-4400 extension 8391 or [email protected] and we will endeavor to provide a suitable accommodation in a manner that takes into account your accessibility needs.
We thank you in advance for your interest in Bluewater Health, however, only those applicants selected for an interview will be contacted. In accordance with Bluewater Health policy, offers of employment to prospective employees are conditional upon the successful completion and disclosure of a Police Records/Vulnerable Sector Check.
