ESSENTIAL JOB FUNCTIONS
- Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.
- Routing Shipments -Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment .
- Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.
- Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm (e.g. providing import documentation, tracking shipments etc., etc. for all import shipments coming into the United States. Sales Support -- Provides assistance for domestic sales department.
- Freight Bill Auditing- Verifies accuracy of domestic freight bills and disputes any discrepancies.
- Freight Quotes- Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers
- Investigating client problems and/or complaints and managing to successful resolution.
- Addressing all client inquiries
- Maintaining relationships with both internal and external customers with exceptional service.
- Working effectively with both internal and external customers with exceptional service.
- Other duties as assigned.
PHYSICAL REQUIREMENTS
- Talking, hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus
- Job may require extended sitting or standing, use of standard office equipment.
OTHER SKILLS AND ABILITIES
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
- Ability to handle pressure and responsibility in a fast-paced environment, in a timely and effective manner.
- Career-oriented, hard-working, quick learner with excellent recall for past events/situations/numbers.
- Strong knowledge of personal computers Education and Experience
- Good client service skill and ability to handle
EDUCATION AND EXPERIENCE
- 3+ years’ industry experience
- 2+ years’ experience in Motor Carriers and Freight Forwarders
- High School Diploma or GED
- Bachelor’s degree preferred
CERTIFICATIONS AND LICENSES
None
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