Department: Pre and Post Sales Engineering
Reports to: Senior Manager, Pre and Post-Sales Engineering Position Overview We are seeking a Senior Customer Implementation Specialist to lead complex customer onboarding and deployment initiatives. This role is critical in ensuring our clients experience a seamless transition from sale to solution delivery. You will bring deep technical expertise, strong project management skills, and a customer-first mindset to drive successful implementations and long-term client satisfaction. As a senior member of the team, you will also mentor junior specialists, contribute to process improvements, and collaborate cross-functionally to align customer needs with product capabilities. Key Responsibilities
- Lead end-to-end implementation for large or complex customer engagements, ensuring timely and successful delivery.
- Serve as a trusted advisor to clients, guiding them through technical and operational aspects of onboarding.
- Develop and manage detailed project plans, including timelines, resource allocation, and risk mitigation strategies.
- Troubleshoot and resolve advanced technical issues, coordinating with Engineering and Product teams as needed.
- Collaborate with Sales, Product, and Customer Success teams to ensure alignment and continuity throughout the customer lifecycle.
- Continuously evaluate and improve implementation methodologies to enhance efficiency and customer satisfaction.
- Capture and relay customer feedback to internal teams to inform product development and service enhancements.
- Provide mentorship and support to junior implementation specialists.
- Build, update and maintain implementation playbooks for team.
- Bachelor’s degree in business, Computer Science, or a related field (master’s preferred).
- 5–7 years of experience in customer engineering and implementation, technical support, or solution delivery.
- Advanced technical knowledge in system integration, data migration, APIs, and solution configuration.
- Proven success managing complex, multi-stakeholder implementation projects.
- Familiarity with CRM and project management tools (e.g., Salesforce, JIRA).
- Excellent communication, project management, time management, and organizational skills.
- Strong leadership and mentoring capabilities.
- Experience in financial technology (FinTech) or cross-border payments.
- Understanding of compliance and regulatory requirements in financial services.
- Familiarity with payment platforms, transaction processing, or currency exchange systems.
- Exposure to enterprise-level integrations with ERP systems (e.g., SAP, Oracle).
- Knowledge of data security, encryption standards, and audit practices.
- Experience working with global clients and navigating multi-region implementations.
- Bilingual, French or Spanish.
- Market competitive annual gross salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities
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