We are looking for a Service Manager based in Calgary, AB, to lead shop and field service operations in a fast-paced, safety-first environment. In this salaried role, you’ll oversee planning, performance, and customer service delivery while supporting teams across both Calgary and Red Deer. Regular travel between the two locations is required. This position offers a shift rotation of 5x2 and a salary range of $117,000 – $123,000, plus incentive.
Your Role
- Lead a high-performing team and drive a culture of safety, quality, and accountability
- Oversee service operations, including installation, maintenance, and repair activities
- Monitor financial performance, conduct bottom-line analysis, and adjust plans to meet targets
- Collaborate with Parts and Warehouse teams to align on service needs and inventory planning
- Resolve service and warranty issues while maintaining strong customer relationships
- Support continuous improvement, data accuracy, and quality assurance initiatives
What You Bring
At least 5 years of leadership experience in an industrial setting, with background as a Journeyperson in a relevant trade
Demonstrated commitment to safety, with experience leading teams and maintaining compliance with health and safety standards
Solid financial acumen, with experience analyzing service performance, cost, and operational data
Hands-on background in maintaining and repairing construction or mining equipment
Excellent communication, organizational, and customer service skills with a proactive, solutions-focused leadership style
Pre-Employment Requirements
Candidates may be required to complete:
- Reference
- Drug and Alcohol test
- Medical Questionnaire
- 5 Year Commercial Drivers Abstract
At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.
This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.
We thank all applicants for their interest, however only those selected for interview will be contacted.
