Job Description
What is the opportunity?
The Service Delivery Manager, Enterprise Platform Services Risk and Compliance Delivery leads the cross functional delivery teams, supporting the strategy and driving of ITIL-based service delivery and Life Cycle Management within Infrastructure Platforms, managing the intake and deployment of Networking, Hosting, Voice, Database, Mainframe and Data Centre solutions, driving a trusted service-provider mentality with Infrastructure Platform internal clients, and managing the supplier relationships with Hardware and software providers. The Service Delivery Manager, Infrastructure Platforms Risk and Compliance Delivery is accountable for an execution and delivery of high value budget and plays a critical role in ensuring TI cost-efficiency targets are achieved.
What will you do?
Drive the development of new project funding proposals (PARs) and supporting material for presentation to Senior Executives within TI and the business to remediate process efficiency and product End of Life exposures.
Manage regional Enterprise Platform Services project delivery teams and manage a diverse team of technical staff and contractors that provide support to the unit globally ensuring alignment with Enterprise Platform Services processes and governance models.
Develop and drive service improvement initiatives and partner with Director / Senior Director and executes the vision, strategy and roadmap for team within Enterprise Platform Services, with a strong focus on automation and innovation across service intake/orchestration, change management and provisioning.
Establishes Service Level requirements with vendors and manages the relationship and performance vendors to ensure availability, maintenance and provisioning targets are met.
Accountable for ensuring that a pipeline of projects is properly defined and governed within Infrastructure Platforms inclusive of scope, funding, and resource allocation.
Provides senior management with timely updates project issues and manages communications including status reports, of active Enterprise Platform Services compliance initiatives.
Builds a high performing team that leverages individual capabilities and strengths, coaches and mentors the team and/or team leaders and provides focus and clarity in establishing individual goals, performance management, career development and rewards strong performance.
Accept and successfully execute change while supporting team members and project teams through the process and keeping them focused on business priorities.
Maintains a highly disciplined technology environment by selecting and utilizing appropriate management tools, methodologies, and practices.
Drive infrastructure optimization technologies to ensure a cost-effective infrastructure.
Promotes continuous improvement in Efficiency & Effectiveness.
What do you need to succeed?
Must-have:
10+ years of experience managing and leading infrastructure delivery teams, with specific expertise driving on premises infrastructure technology within the Financial Services industry.
Bachelor’s degree in IT Infrastructure-related field (i.e. Computer Engineering, Computer Science) or relevant experience in the related field.
Strong prior experience as a Project/Program Manager within IT Infrastructure.
Strong prior experience as a Hosting Network and/or Security Engineer.
Strong understanding of financials.
Nice-to-have:
PMP/ITIL/Agile Certifications.
Familiarity with Database and Mainframe systems.
Extensive Experience supporting the Financial Services industry.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
#LI-POST
#TECH PJ
Job Skills
Business Oriented, Communication, Group Problem Solving, Information Technology (IT) Infrastructure, Information Technology Infrastructure Library (ITIL), Long Term Planning, Meeting Management, Organizational Change Management, PMO Leadership, Project Management Institute (PMI) Methodology, Resource Coordination, Results-Oriented, Time Management, Waterfall ModelAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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