Service Coordinator

Company Description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Job Description

Role Summary

The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. Provides exemplary service to all customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around counter to hand the purchase to client).
• Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
• Promotes effectively the loyalty program to all customers.
• Promotes and executes Customers Orders.
• Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.

2. Merchandise and Visual Presentation

• Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags in a timely manner.
• Places goods on sales floor in accordance with visual merchandising directives.
• Assists management by changing product placement within store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
• Completes markdowns and prepares outgoing merchandise quickly and accurately.
• Is responsible in maintaining the cash desk clean and organized.
• Receiving Stock 
• Processing online orders.

3. P.O.S System

• Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, customer orders, etc.).
• Controls all cash handling and adheres to LP policies and procedures (i.e. float counts, deposits, etc.).
• Places a sense of urgency in executing administrative requirements as directed (i.e. extracting communications received via email, customer orders, supply orders, etc.).

Requirements

• Experience in a retail environment preferred
• Sense of urgency
• Basic computer skills
• Conducts oneself in a professional manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Must know Canadian currency 
• English and/or French as required

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