Arctic Alarm is looking for a team-oriented, results-driven Service Coordinator to join our team in Yellowknife. This position is responsible for scheduling and coordinating installations and service related work. The job will also involve working closely with our Station Manager as well as our Administrative Team.
Who You Are
You have a passion for providing a high level of service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.
Who We Are
With 45-years of security experience and the largest provider of security service in the Northwest Territories, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company has been growing and developing new technologies across the North. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
- Facilitate and support the delivery of services to clients.
- Accessing needs, connecting clients with appropriate resources and ensuring timely and effective service delivery.
- Advises supervisor regarding customer satisfaction, technician performance, and system functionality.
- Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
- Always acts as “our customer’s best service provider” thereby ensuring Arctic Alarm is the customer’s first choice for service.
What You’ll Need
- Exceptional customer focus and ability to regularly work; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
- Must be a self-starter and work well without direct supervision
- All work is based in an office environment however a valid driver’s license required.
- Strong verbal, written and interpersonal communication skills
- Basic organizational skills and the ability to handle multiple projects simultaneously
- Good computer skills including exposure to MS Office applications (Outlook, Word, Excel)
Requirements:
- An interest in learning and training in the alarm industry
- A clean criminal record
- The knowledge of Connectwise products would be an asset but is not necessary.
Company Benefits and Perks
Arctic Alarm fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
- Company Holidays and Paid Time Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Work environment committed to safety
- Competitive salary and compensation plan
- And much more…
Arctic Alarm is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Arctic Alarm website to learn more about the company. www.arcticalarm.ca
Job Type: Full-time
Pay: $37.00-$40.00 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
Benefits:
- Casual dress
- Extended health care
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
Work Location: In person
Application deadline: 2025-06-30
Expected start date: 2025-07-14
