- The Service Consultant:
- Is responsible for establishing rapport and trust with customers.
- Documents vehicle problems by listening to customers describe them and by asking probing questions.
- Prepares work orders and invoices using our CDK computer system.
- Confirm problems before service, while maintaining physical distancing, and, after service, to ensure that repairs have been completed.
- Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
- Constantly communicates with Technicians to obtain information on needed vehicle repairs.
- Recommends additional maintenance and repair services to customers when appropriate.
- Should be capable of working independently, managing his or her time and work flow.
Job Types: Full-time, Permanent
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Company pension
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Ability to commute/relocate:
- Greater Sudbury, ON: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (required)
Experience:
- Service advisor: 1 year (preferred)
Language:
- English (required)
- French (preferred)
Work Location: In person
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