Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As a Senior Manager in Employee Relations, you will serve as a strategic partner to senior leadership and People Business Partners (PBPs), providing expert guidance and proactive solutions to foster a positive and productive work environment. You will be instrumental in interpreting and applying company policies, managing complex employee relations issues, and ensuring fair and consistent practices across the organization. Furthermore, you will lead and develop the Employee Relations team, empowering them to effectively address employee concerns and contribute to a positive workplace culture. This senior role requires deep expertise in employee relations principles, employment law, risk management, and team leadership, along with a strong ability to influence, mediate, drive proactive employee relations strategies, and derive actionable insights to inform future training initiatives.
What You'll Do
- Serve as a trusted advisor to senior leaders and People Business Partners on a wide range of complex employee relations matters, including performance management concerns, disciplinary actions, conflict resolution, and policy interpretation.
- Proactively identify and analyze employee relations trends and potential risks, developing and implementing strategies and interventions to mitigate these risks and foster a positive employee experience.
- Lead and develop the Employee Relations team, providing guidance, coaching, and mentorship to ensure high performance and professional growth.
- Lead and manage complex employee investigations, ensuring thoroughness, impartiality, and adherence to legal and company policy requirements. Provide recommendations and implement appropriate resolutions.
- Partner with Employment Legal and People Business Partners to interpret and apply employment laws across our geographies, ensuring company policies and practices are compliant and up-to-date.
- Develop, implement, and maintain employee relations policies and procedures that are fair, consistent, and aligned with the company's values and legal requirements in partnership with relevant stakeholders.
- Provide expert guidance and coaching to managers and employees on effective communication, conflict resolution, and performance management practices to build a positive and productive work environment.
- Collaborate with the broader People team, including People Business Partners, Employment Legal, and Ethics, to ensure a consistent and integrated approach to people-related matters.
- Lead the development and implementation of proactive employee relations initiatives aimed at improving employee engagement, reducing workplace conflict, and fostering a positive organizational culture.
- Analyze employee relations data, investigation outcomes, and feedback to identify key trends, systemic issues, and recurring themes. Surface these insights to relevant stakeholders, including People Business Partners and Learning & Development, to inform the development of future training and preventative measures.
- Manage and resolve employee grievances and complaints in a timely and effective manner, ensuring fair and consistent outcomes.
- Partner with the business during organizational changes, such as restructurings or reductions in force, to provide employee relations expertise and ensure compliance with legal requirements and company policy.
- Maintain accurate and confidential employee relations records and documentation in accordance with legal and company requirements.
What We Look For
- Extensive experience in Employee Relations, with increasing levels of responsibility, ideally in a dynamic, high-growth, and global environment.
- Demonstrated experience in leading and developing a team.
- Deep understanding of federal, state, and local employment laws and regulations.
- Proven track record of effectively managing complex employee relations issues, including investigations and conflict resolution.
- Strong expertise in developing and implementing employee relations policies and procedures.
- Exceptional business acumen with the ability to understand the impact of employee relations on business objectives.
- Excellent communication, interpersonal, mediation, and conflict resolution skills.
- Demonstrated ability to influence and partner effectively with all levels of the organization, including senior leadership.
- Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
- Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
Pay Grade - N
Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year: $150,000 - $200,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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