Responsibilities:
- Act as a senior technical analyst for a suite of mine engineering applications used across Teck’s operations, including both commercial off-the-shelf (COTS) software—pre-built, vendor-supported applications—and custom-built systems that support areas such as drill & blast, geotechnical engineering, geology, compliance, asset management, and financial reporting
- Support the technical analysis, sustainment, and improvement of these applications to ensure alignment with business requirements and performance targets across North and South America
- Collaborate with product owners, engineering teams, and vendors on system implementation, configuration, release planning, and lifecycle management
- Own the translation of business needs into functional and technical solutions—including Power BI reports, SQL queries, and minor system improvements
- Manage the planning and rollout of system updates, including user engagement, training coordination, and documentation of technical uses
- Provide Tier 3 support and manage incident resolution for critical applications, working closely with infrastructure and Tier 2 teams
- Support system integrations and data workflows across engineering, enterprise, and operational platforms
- Work hands-on with tools and technologies including SQL Server, Azure cloud services, and Azure DevOps
- Maintain accurate and current documentation, user guides, and procedures
- Monitor system health, performance, and usage trends to identify and implement improvements
- Contribute to initiatives around security, cloud compliance, and overall system performance
- Participate in agile project workstreams and collaborate with multi-functional teams to deliver scalable, valuable solutions
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field (or an equivalent combination of education and experience)
- 5–7 years of experience in application support, system assessments, or technical solution delivery—preferably in the mining sector
- Solid understanding of scripting languages such as PowerShell, Python, or JavaScript; deep programming skills are not required
- Demonstrable experience with SQL (including T-SQL, stored procedures, performance tuning, and data querying); Power BI expertise is a strong asset
- Familiarity with C#/.NET-based applications and hands-on experience with Azure services (e.g., App Services, Functions, Azure SQL)
- Demonstrable ability to analyze business requirements and deliver technical solutions for reporting, workflows, and system configuration
- Experience managing user documentation, small system improvements, and participating in change and release management
- Solid grasp of Windows-based environments, including operating systems, networking, and cloud infrastructure
- Knowledge of ITIL frameworks, particularly related to incident and organizational change
- Good communication and collaborator engagement skills; fluency in English is required, and Spanish is a strong asset
- Ability to work across time zones and manage tasks independently with minimal direction
- Willingness and ability to travel occasionally to support regional operations and on-site collaboration
Salary Range: $93,000 - $115,000
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