Job Description
INTRODUCTION:
Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security needs of both private and public sector clients. These include uniformed guard, mobile response and support services, by-law enforcement and identification services.
We are currently seeking a Scheduler (Barrie) to join our growing team. This posting is for an existing vacancy.
Your commitment to serving the needs of our clients and employees will encourage client and employee loyalty and enhance our organization’s success.
WHAT OUR EXCEPTIONAL COMMISSIONAIRES ARE RESPONSIBLE FOR:
- Schedule commissionaires at all client sites; manages the scheduling process to avoid overtime and excessive hours;
- Maintains full site coverage at all times; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations, book-offs, vacation requests and LOA’s to ensure that client sites have full coverage;
- Ensures that accurate schedules are maintained to minimize payroll, and billing errors; interfaces with Regional Managers and the Payroll Department to make corrections;
- Ensures current knowledge of site’s and service requirements, clearance requirements, commissionaires’ availability and time worked, and which Client sites are included and/or excluded from the Union;
- Coordinates scheduling changes with the Regional Managers, Supervisors, and serves as a liaison between the Clients and Regional Managers and Supervisors in resolving scheduling, Site training and payroll problems;
- Ensures that an adequate pool of commissionaires is available to cover vacancies created by absences and call-offs;
- Recommends removal, of commissionaires, from a particular post and or Client site based on substantiated Client complaints, attendance and or other performance issues;
- Advises Regional Managers of any staffing issues that arise due to Client changes;
- Provides administrative support to Site Manager and Regional Manager.
- Ensures that client and employee records in Track Tik are kept current and;
- May be required to operate company vehicle to conduct assignments.
- Other duties as may assigned.
WE ARE EXCITED FOR YOU TO OFFER US:
- *MUST* be able to obtain a Reliability (Level I) Security Clearance (requires 5 years of residency in Canada)
- Understanding of security operations.
- Ability to maintain professional composure when dealing with commissionaires and unusual circumstances.
- Ability to work independently without supervision.
- Proficient in the use of computers and applicable software programs.
- Excellent planning, organizing, and leadership skills.
- A strong sense of urgency and dedication in meeting deadlines.
- Ability to operate in multitasking, sometimes stressful environment with changing and conflicting priorities.
- Ability to communicate clearly and concisely.
- Attention to detail and process oriented.
- Ability to be an effective team member.
- Courteous telephone manners.
- Strong customer service and service delivery orientation.
- Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
WHAT THE JOB OFFERS YOU:
- Job Type: Full Time
- Rate of Pay: Offering a competitive salary based on experience
- Hours of work: Monday to Friday
- Shifts: 0800 to 1600hrs
- Location: 5 Bell Farm Road, Unit 6, Barrie, Ontario
BENEFITS
- Medical and Dental
- Employee assistance
- Family Assistance
- Coaching and counselling support
WHAT WE EXPECT FROM OUR COMMSSIONAIRES:
As a front-line representative of our company and client’s site you must be highly reliable, work well under pressure, able to work with minimal supervision, have the ability to multitask and be a professional who takes pride in your dress, deportment and performance at all times.
We would like to thank all those who apply, however only those selected for an interview will be contacted.
Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.
