Sales & Rental Associate / Lessons Associate

Department
All Departments

Hours
Full-time permanent

Availability Required
Weekdays, Weeknights & Weekends

Location
910 O'Brien RD
Renfrew, ON

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner and relay messages to teachers
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks
• Register and schedule students
• Receive lesson payments and assist with the collection of overdue accounts
• Assist the Lessons Coordinator in updating student records
• Assist the Lessons Coordinator with commission report reconciliation
• Assist with recitals

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset
• Register and schedule students
• Answer phone inquiries and relay messages to teachers
• Receive lesson payments and assist with the collection of overdue accounts
• Assist the Lessons Coordinator in updating student records
• Assist the Lessons Coordinator with commission report reconciliation
Assist with recitals

Requirements

• Minimum one year of instrumental music studies in school or through private lessons
• Basic knowledge of musical instruments
• Strong customer service skills
• Good communication and phone skills
• Good computer skills
• Basic office and clerical skills
• Minimum one year of instrumental music studies in school or through private lessons
• Knowledge of musical instruments
• Ability to lift and carry large boxes
• Must be able to work weekdays, weeknights and weekends
• Strong customer service skills
• Good communication and phone skills
• Good computer skills
• Basic office and clerical skills