Sales Manager

Additional Information: This hotel is owned and operated by an independent franchisee, BISHA, a Luxury Collection Hotel, Toronto. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Designed by award-winning architects, Bisha Hotel is a proud member of Marriott’s Luxury Collection, offering an unparalleled blend of sophistication and bold originality. Nestled in the heart of Toronto’s Entertainment District, Bisha is more than just a hotel—it’s a cultural hub where creativity and luxury converge. As part of this prestigious collection, we deliver world-class hospitality with an edge, catering to those who seek the extraordinary. Welcome home, creative souls.

Position Summary:

The Sales Manager is responsible for generating business for the hotel by developing and maintaining relationships with corporate clients, travel agencies, event planners, and other potential partners. The role involves prospecting, selling, negotiating, and closing business to maximize revenue through room sales, meeting space, and other hotel services.

Key Responsibilities:

• Identify, solicit, and secure new business opportunities in assigned market segments (corporate, group, leisure, etc.).
• Nurturing and growing client relationships through upselling and proactive customer service, including sales calls, entertainment and FAM trips.
• Planning, organizing and managing sales aspects of events and room blocks from conception including contract negotiations, contract composition, profitability, site visits and re-solicitation.
• Identifying and acting on business opportunities through a constant pursuit of knowledge about market trends, competition and customers.
• Overseeing the sales efforts for the hotel: leading by example and mentoring team members to effectively implement smart strategies.
• Must be able to communicate accurately and effectively in verbal and written form with guests and associates
• Must be able to respond accurately providing directions, instructions, answer questions and provide service as required.
• Working to continuously improve customer service by integrating obtained feedback and personal judgment into action plans
• Acting as a strategic business partner internally to maximize profits and externally to ensure client objectives are met.

Requirements:

• Minimum of two years’ experience for a Full Service/Luxury hotel with Group and Entertainment market knowledge
• Marriott brand experience preferred
• Strong computer skills and familiarity with industry-specific systems, such as CI/TY, along with proficiency in Microsoft Office and Google Apps
• Excellent time management, organizational and problem-solving skills, and an aptitude for self-motivation
• Strong communication skills and customer service experience
• A can-do attitude and a hands-on approach to client management
• A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel and clients
• The ability and desire to attend travel trade shows and hotel industry-related events

This company is an equal opportunity employer.

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