Job description
About ALPHASHINE:
ALPHASHINE is an automotive detailing and technology start-up that specializes in providing subscription-based services. With a mission to reinvent the automotive service industry throughout Canada, ALPHASHINE is pushing the limits of what is possible. Founded in 2019, ALPHASHINE has expanded across multiple locations in Toronto. ALPHASHINE’s goal is to reshape the industry through customer-centricity, modernization, and inclusivity, while shifting the market toward the digital frontier.
Furthermore, the company aims to be at the forefront of innovation for the industry by developing proprietary technology and streamlining user experience through system automation, while driving “digital convenience” for its members and clients.
Alongside delivering exemplary detailing and aesthetic services to its clients, ALPHASHINE continues to partner with other like-minded brands that also strive to push the agenda in their respective industries. Some of these brands include Alfa Romeo, Polestar, UFODRIVE, Porsche, Maserati, Red Bull, Vintage Conservatory, Bell Media, and Hazelton Hotel.
Let's Change the Industry!
Check out our website https://www.alphashine.io/ for the latest news!
Our Values:
Customer-Centricity: Curating a culture that focuses on creating a personalized client experience that exceeds needs and expectations.
Accessibility and Convenience: Constantly innovating to create a seamless system that prioritizes accessibility, convenience, and ease of use for all.
Diversity and Inclusion: Embracing diversity and inclusivity in our workspace, while striving to deliver ideas and services that better reflect our client base.
Our Culture:
Our team is driven to meet the highest standards, constantly improving our quality and efficiency. All ALPHASHINE associates are dedicated to creating seamless experiences for our clientele. Given our collaborative environment, all members can share new ideas, add value, and build meaningful relationships. Every member on our team has a growth mindset, valuing flexibility and innovation.
Position: Sales - Acquisition Specialist
Position Overview:
We are seeking a dynamic and results-driven Acquisition Specialist to spearhead our membership sales efforts. This role is critical in promoting our detailing services, generating and nurturing leads, and managing client accounts. The ideal candidate will have a strong background in B2C sales, with a proven track record in a commission-based role, preferably within the automotive or related industry. You will be responsible for driving sales growth, maintaining a robust sales pipeline, and ensuring client satisfaction through excellent customer service.
Key Responsibilities:
- Promote and sell membership subscriptions to new and existing clients, focusing on B2C acquisitions.
- Identify potential leads through various channels, including social media, email, phone calls, networking, and in-person visits.
- Develop and deliver tailored pitches to address the unique needs and preferences of each customer, highlighting the benefits of our services.
- Follow up on leads, converting them into sales, and maintain strong relationships with clients to ensure repeat business.
- Develop and maintain a sales pipeline to meet and exceed targets, tracking and reporting on outreach efforts and conversion rates.
- Provide exceptional customer service, addressing any questions or concerns promptly, and coordinating with the Operations team to ensure timely service delivery.
- Respond promptly and professionally to customer inquiries via email, phone, and social media platforms.
- Support the sales team with B2B sales
- Manage and monitor the company's social media pages.
- Engage with customers on social media by responding to comments, messages, and reviews in a timely manner.
- Assist customers with scheduling appointments, answering questions about services, and resolving any issues or concerns.
- Handle membership renewals and updates, ensuring accurate and up-to-date membership information.
- Generate and analyze reports to trach member utilization, membership trends and sales performance.
- Identify opportunities for upsells and effectively pitch them to customers.
- Manage billing process and ensure timely collection of payments.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback to management on recurring customer issues and suggest improvements to enhance customer satisfaction.
- Represent the company at industry events and trade shows to network and promote services.
- Oversee the booking system to maximize efficiency and client satisfaction
Qualifications:
- Minimum 3 years of proven experience in B2C sales, preferably in the automotive or related industry.
- Experience in a commission-based role with a focus on membership sales.
- Strong understanding of sales techniques and customer relationship management.
- Excellent communication and interpersonal skills.
- Highly organized with the ability to manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Proficiency with CRM software, MS excel and sales tracking tools.
- Bachelor’s degree in Business, Marketing, or a related field is preferred.
Skills and Attributes:
- Charismatic and persuasive with a customer-centric approach.
- Self-starter who is highly driven and performance-focused.
- Strong analytical skills to assess market trends and sales performance.
- Ability to adapt and work in a fast-paced work environment
- Detail-oriented with a commitment to delivering high-quality services.
Compensation Structure: Salary + Commission
***Please Note: This is an on-site position.
Job Type: Full-time
Salary: $50,000.00 - $70,000 per year*
*(including commissions)
Benefits:
- On-site parking
- Paid time off
Day range:
- Friday to Tuesday
- Weekend availability
Shift:
- Day shift
Ability to commute/relocate:
- Toronto, ON M5R 3L2 & ON M5V 2V1: reliably commute or plan to relocate before starting work (required)
Experience:
- B2C Sales: 3 years (preferred)
Work Location: In person
Job Type: Full-time
Pay: $50,000.00-$70,000.00 per year
Additional pay:
- Commission pay
Benefits:
- Extended health care
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Day shift
Ability to commute/relocate:
- Toronto, ON M5V 2V1: reliably commute or plan to relocate before starting work (required)
Experience:
- Lead generation: 2 years (required)
- B2C sales: 2 years (required)
Work Location: In person
