Overview:
To oversee the production and merchandising of product, providing customers with the best quality of Pane Fresco Rotisserie products, ensuring courteous timely customer service, while achieving maximum sales and profit.
Passion & commitment to customer service is a key driver for our Company
Duties and Responsibilities:
- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
- To order all Pane Fresco Rotisserie products and supplies and oversee the production and merchandising of product, as per the Fortino’s Health Code;
- To be responsible for organizing and setting up the department, maintaining proper inventory levels, ensuring proper signage is made up and put up correctly;
- To schedule, direct and supervise all Pane Fresco Rotisserie staff to secure department efficiencies;
- To interview and select new hires, and train new employees;
- To maximize sales and gross profit, ensuring sales’ goals and budgets are met;
- To ensure the maintenance of equipment and the safety and sanitation of the department, as per Company Policy;
- To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times; other duties as required.
The Ideal Candidate Would Possess:
- Exceptional customer service skills
- The ideal candidate must possess a minimum of 3-5 years’ experience in the hot foods industry, with a minimum of 3 years’ management experience in either a restaurant or fast food operation;
- Previous managerial experience and knowledge of production schedules is a definite asset;
- Food Handlers Certification would be an asset;
- Flexibility to work a variety of hours including days, evenings, and weekends;
- Ability to work in a fast-paced environment, under pressure;
- Excellent organization, communication and interpersonal skills.
How You’ll Succeed:
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.
NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.
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