Founded in Norway in 1877, Helly Hansen continues to develop professional grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics nearly 150 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, made with LIFA® Stay Dry technology, the patented H2Flow™ temperature regulating system, and the revolutionary lighter, warmer LIFALOFT™ insulation. Building on Helly Hansen’s proprietary HELLY TECH® waterproof/breathable system, the technical outdoor brand has most recently introduced the award-winning LIFA INFINITY PRO™ - the company’s most innovative waterproof/breathable technology to date.
Helly Hansen is a leader in technical sailing and performance ski apparel, as well as premium workwear. Its uniforms are worn and trusted by more than 55,000 professionals and can be found on Olympians, National Teams, and at more than 200 ski resorts and mountain guiding operations globally.
Helly Hansen’s outerwear, base layers, sportswear and footwear are sold in more than 40 countries around the world. To learn more about Helly Hansen’s latest collections, visit www.hellyhansen.com.
Store Manager, Vancouver BC
Full-Time
$65,000-$75,000
Helly Hansen is seeking an experienced Store Manager for our Vancouver, W4th Kitsilano location. We are looking for an experienced individual who likes to work hard AND play hard! This is a fun, challenging, and dynamic environment where you will get an opportunity to demonstrate your experience alongside an outstanding and supportive team. Providing nothing short of the best customer experience is our primary goal.
The store manager is Helly Hansen’s primary point of contact for their store and/or market and are multi-functional resources to develop and deploy the business plans for their region and Helly Hansen Retail overall. They are responsible for understanding, influencing, and implementing all HR, Product, Pricing, Merchandising, Training, and Marketing decisions for their location in conjunction with rules and standards set forward by Helly Hansen North America team.
The manager is to be an active team member in what Helly Hansen aims be the most modern, high performing, and respected retail organization in the outdoor and sports industry.
Key Responsibilities:
- Fully accountable for the store’s performance and profitability.
- Responsible for receiving product to the location, maintaining stock levels, and following the sale prices laid out from the product team for their outlet product.
- Hiring and maintaining all positions in the store.
- Training each staff member in basic sales training.
- Training each staff member in all systems and procedures.
- Training each staff member on all product knowledge for products in the store.
- Determining the correct scheduling of staff to maximize both payroll spent, and customer service needed.
- Taking corrective or disciplinary action as needed under the direction of the HR department.
- Completing performance reviews for all staff
- Recommending promotions for staff
- Recommending pay increases for staff.
- Sales Targets achieved on a daily, weekly, monthly and annual basis.
- Gross Margin Goals achieved on a daily, weekly, monthly and annual basis.
- Ensure inventory results are within 1% variance.
- All controllable expenses, including marketing spend on an annual basis.
- Year Ending EBITDA performance.
- Recommending budgets for the upcoming year
- Receiving new product from the warehouse and maintaining product levels.
- Working with the product team to determine seasonal needs and future product forecasts.
- Executing the markdown strategy for the store while maintaining sales margin goals.
- Implementing the promotions that are used in the store.
- Implementing the merchandising plan for the store and maintaining corporate standards.
- Making sure all loss prevention policies are adhered to and that the store maintains its targeted amount of acceptable product loss to theft.
- Using their annual marketing budget in their local market with guidance from Retail Marketing Manager
- Driving customers to their store through advertisements and promotions.
- Looking for additional outside sales and event opportunities to involve their store in.
- Execution of all required in store campaigns.
The Ideal Candidate Will Have:
- The ability to provide the highest level of customer service to a diverse clientele and ensure that the customer experience is always outstanding.
- 3+ years of retail store experience in a supervisory or management position, preferably in the sporting goods or outdoor apparel industry
- Experience with high volume sales, large inventory management and a clear understanding of outlet market strategies.
- The ability to work evenings, weekdays, weekends and holidays.
- Self-motivation and the drive to succeed.
- Entrepreneurial drive with excellent communication skills
- Computer proficiency (word, excel, outlook etc.)
- A passion for the outdoors
- The ability to work under pressure and handle challenging situations.
- A history of thriving in a fast-paced sales environment while continuing to provide a high level of customer experience to multiple clients and training team members to the best of their ability.
We offer:
- A culture that rewards excellence in an exciting phase of growth and new opportunities,
- An ambitious, dynamic, creative, and supportive atmosphere,
- Discounts on great gear,
- Competitive compensation and benefits in an active environment with passion for the outdoors.
This position is full-time employment.
Helly Hansen is an equal opportunity employer. Customer experience to multiple clients and training team members to the best of their
ability
