At Mobility 1st, we’re looking for a driven and enthusiastic Retail Sales Associate to join our team and take on the exciting challenge of becoming a Product Expert and Sales Professional in Training. This role is perfect for someone who is passionate about learning, helping others, and is ready to build a career in sales. You’ll work closely with our customers in a retail setting, providing tailored advice and expert knowledge in a consultative sales environment.
The goal is simple: deliver exceptional service and build meaningful relationships. Many of our clients need guidance with their purchases and after-sales service, and that’s where you come in! By becoming an expert on our products and services, you’ll be in the perfect position to offer solutions that truly make a difference in people’s lives. It’s all about building trust, solving problems, and ensuring our customers feel confident in their decisions.
This is a unique opportunity to train under a seasoned management team with over 100 years of combined sales experience. If you’re ready to develop your skills, grow your sales expertise, and have the chance to help build our business, this could be the role for you!
ABOUT MOBILITY 1ST LIMITED:
At Mobility 1st, we are a trusted name in the London area, providing mobility products and solutions to people who need assistance with daily living. We offer a wide variety of products, including Mobility Scooters, CPAP Equipment, Ostomy Supplies, Softub Hot Tubs, Canes, Rollators, Wheelchairs, and more!
Explore our online properties:
- Mobility1st.ca
- YourCPAPStore.ca
- OstomyCareCanada.ca
While we offer online shopping, the majority of our sales happen in-store, where we connect with our clients on a personal level. Our customers are typically older and prefer speaking to a knowledgeable person when making important purchasing decisions. We are a small business with a tight-knit team, and we’re focused on growing, helping others, and having fun while doing it.
WHAT YOU’LL BE DOING:
As a Retail Sales Associate / Product Expert / Sales Professional in Training, your duties and responsibilities will include:
- Becoming a Product Expert: Learn the ins and outs of our products and services so you can confidently provide tailored solutions to our customers.
- Customer Service Excellence: Be the company’s ambassador for exceptional service, addressing customer inquiries with professionalism and care—whether in-person, on the phone, via email, or chat.
- Problem Solving: Help customers with concerns, making sure each issue is addressed swiftly and satisfactorily.
- Track & Prioritize Issues: Log customer inquiries and concerns, prioritize them based on urgency, and work towards prompt resolutions.
- Team Collaboration: Work closely with the team to improve efficiency, share best practices, and maintain open communication.
- Contribute to Marketing: When possible, assist in our social media and marketing initiatives to promote the brand.
IDEAL CANDIDATE:
We are looking for someone who:
- Has a Passion for Sales & Helping People: You enjoy making sales but also love assisting customers with their unique needs.
- Driven to Close Deals: You have an eagerness to close sales and a desire to sharpen your craft.
- Fluent in English (French a Plus): While English fluency is required, French-speaking candidates are welcome.
- Multitasker & Quick Thinker: You can manage multiple priorities and think on your feet in a fast-paced retail environment.
- Customer-First & Positive: You’re customer-focused, maintain a growth mindset, and are ready to evolve alongside the business.
- Excellent Communication Skills: You’re a strong listener and communicator, able to engage customers with sincerity and professionalism.
- Tech-Savvy & Product Knowledge Enthusiast: You’ll quickly become familiar with new systems and products, always staying on top of industry trends.
- Attention to Detail: You are thorough in your work and committed to providing a personalized experience for each customer.
- Strong Follow-Up Skills: You’re diligent in following up, ensuring every client feels valued and well-served.
WHAT WE OFFER:
- A supportive, team-focused, and inclusive work environment.
- A no-commission sales structure, allowing you to focus on providing excellent service, not just sales numbers.
- 4% vacation pay accrued over time.
- Regular time off: Every Sunday off and flexible weekday days off.
- Health benefit spending account (can roll into RRSP).
- On-site parking, plus we’re within a couple of blocks of major bus routes.
- Employee discount of 25% on products.
Job Types: Part-time, Permanent
Pay: $18.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- London, ON N5W 2M7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why would you like to be in a sales role?
- What drives you?
- What is the most complicated sale you have completed and why? If you have not done sales, what is the most complicated purchase you have made and why?
- If you have done sales before, what makes you a good salesperson? If not, what do you think will make you a good salesperson.
- Are you available 9-530 Monday to Friday, 10-5 Most Saturdays, and off every Sunday - up to 5 Shifts a week
- This is a part time role, heavy hours in the summer, less over the winter, most Saturdays. Would that work for you?
Experience:
- Retail: 1 year (preferred)
Work Location: In person
