Company: , Lakeview Wine Co., a division of Diamond Estates Wines & Spirits
Job Title: Retail Sales Associate
Job Location: Niagara On the Lake, ON
Reports to: Retail Manager
Position Type: Permanent/Part time
About the Role:
As a Retail Sales Associate, you’ll be the face of the winery, creating memorable guest experiences through exceptional service, product knowledge, and a welcoming presence. You’ll support daily operations by assisting with tastings, retail sales, food service, and general upkeep of the winery.
Key Responsibilities
Greet guests warmly and provide an engaging, informative tasting experience
Educate guests about wines, promotions, wine club memberships, and events
Process purchases, tastings, and wine club signups using the POS system
Maintain a clean, organized, and welcoming retail and tasting space
Restock merchandise, wine, and supplies throughout the day
Support reservation prep and ensure guests are seated promptly
Clear and reset tables between guest visits
Communicate with the team to ensure smooth service and guest satisfaction
Ensure cleanliness of guest-facing areas including tables, bar, and washrooms
Support daily opening, mid-shift, and closing duties
Assist in setting up and tearing down events or private bookings
Follow opening, closing, and cleaning procedures as assigned
Qualifications
Previous customer service or hospitality experience preferred
Friendly, professional, and confident with strong communication skills
Basic knowledge of wine and a willingness to learn more
Comfortable working in a fast-paced, team-oriented environment
Ability to multitask, stay organized, and take initiative
Requirements
Must be available weekends and holidays
Smart Serve Certified
Ability to life 25kg
