Position: Restaurant Manager
Reports to: Restaurant Director
Known for its innovative menu and fresh, locally sourced dishes that celebrate the best of West Coast cuisine, Marilena Café and Raw Bar in Victoria is an award-winning restaurant, ranked #27 on Canada's Top 100 Restaurants and named Best New Restaurant in Canada in 2024.
Marilena was recognized as one of Canada’s 100 Best Restaurants, ranking #39 in 2025. At the Vancouver Magazine Restaurant Awards, Marilena was celebrated as the Best Restaurant in Victoria.
POSITION SUMMARY:
The Restaurant Manager will inspire, develop, oversee, and manage the front-of-house team, while working closely with the leadership team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)
- Serve as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house team
- Assist with overseeing the day-to-day operations of the restaurant
- Maintain exceptional standards of professionalism and hospitality
- Lead by example, inspiring staff to deliver a memorable food and beverage experience
- Display a genuine passion to facilitate and exceed guest service expectations
- Ensure the delivery of superior customer service through effective staff training and education
- Actively participate in the mentorship and support of all team members
- Develop a strong and positive rapport with both staff and guests alike
- Drive positive results that align with business goals
- Under the direction of the Restaurant Director, initiate and execute special projects as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- Minimum 3 years’ experience leading a premium food and beverage operation
- University degree in a related field or a combination of education and experience
- Strong knowledge of wines with level 2 WSET accreditation
- Experience training and managing a large and varied staff
- Strong business acumen with a proven ability to provide insightful industry leading, best-in-class outcomes to perpetuate growth in a premium service environment
- Highly committed to a premium level of quality and creating the ultimate guest experience
- Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty
- Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions
- Strong English communication skills, both verbal and written
- Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
- Excellent planning and organizational skills, including the ability to handle conflicting deadlines and prioritize multiple tasks
- Comfortable with dealing with media, public speaking, and VIP guests
- Excellent knowledge of wine and spirits; a professionally recognized wine and/or spirits certificate is an asset
- Flexibility to work evenings, weekends, and holidays
This position will remain open until filled.
