Job Description
The legendary Zephyr Café has found its new home at the historic Brackendale Art Gallery (BAG) — a distinctive restaurant and events space where culinary excellence meets artistic expression. We’re proud to create memorable moments in a setting that celebrates great food, exceptional coffee, inspiring art, and community connection.
This is a rare and exciting opportunity to join one of Squamish’s most beloved hubs for arts, culture, and cuisine. As we enter the next phase of our growth, we’re looking for a passionate and driven manager to help shape the future of our restaurant and make a lasting mark on the Squamish community. If you’re ready to bring fresh ideas, strong leadership, and a love for hospitality to a place that’s already a local icon, we’d love to meet you.
Duties
Front-of-House Operations
- Oversee day-to-day FOH operations, establishing and ensuring adherence to service and quality standards, policies, and procedures. Plan, coordinate, and lead FOH service.
- Coordinate with other departments to ensure FOH operations and service meet the current needs of the business.
- Schedule FOH staff to ensure adequate coverage and smooth operations while meeting target labour budgets.
- Step in and provide support as needed to ensure smooth service and uphold standards.
- Manage customer inquiries, complaints, and feedback professionally, implementing service improvements as needed.
- Create exceptional customer experiences through staff leadership, training, and setting high standards for service and ambiance.
- Oversee departmental stock, manage inventory, and ensure timely and accurate supplier orders. Organize delivery and inventory records, and collaborate with BOH to address shortages and storage issues.
Staff Supervision & Training
- Hire, train, and supervise FOH staff.
- Monitor team performance, offer constructive feedback, and develop training programs to enhance skills and service standards.
- Delegate tasks effectively and ensure accountability among team members.
- Enforce all company policies and procedures regarding safety, sanitation, and service.
Marketing & Brand Promotion
- Contribute to the development and promotion of the brand and café.
- Collaborate with the team to support promotional initiatives, including day-to-day social media updates about the café’s food and beverage offerings.
Financial & Administrative Duties
- Oversee cash-handling procedures and reconcile daily sales.
- Support the Operations Manager in implementing and managing department budgets, costing, and cost control procedures.
Health, Safety & Compliance
- Ensure compliance with all health, safety, and liquor regulations.
- Conduct regular inspections and audits to maintain high cleanliness and service standards.
- Oversee safe food-handling and alcohol service practices.
- Ensure facilities are well-maintained, stocked, and meet health code requirements.
- Perform other duties as requested by ownership, demonstrating flexibility and a willingness to contribute to the success and growth of the business.
- Comply with administrative policies and procedures as set forth from time to time.
- Carry out other duties as assigned, consistent with your abilities and responsibilities.
Benefits
- Competitive tips.
- Extended health benefits (after 3 months)
- A vibrant, passionate, and talented team with a supportive culture that values work/life balance.
- A leadership role in an emerging business with plenty of room for creativity, input, and the opportunity to leave your mark.
- Access to free concerts and events.
- Paid breaks and staff meals.
- Employee discount on all food and beverage when off shift.
The BAG & Zephyr Café have truly awesome potential — we’re excited to meet you and make you an integral part of the team.
Job Types: Full-time, Permanent
Pay: $52,000.00-$65,000.00 per year
Benefits:
- Discounted or free food
- Extended health care
- Paid time off
Language:
- English (required)
Location:
- Squamish, BC (required)
Work Location: In person
