Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.
Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.
Fundamental Values
- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.
- To offer a warm, friendly and professional welcome to guests over the phone
- To create a comfortable environment for guests
- To sell and promote the services and products offered by the Scandinave Spa Whistler
- To complete tasks assigned by Team Lead on duty
Hourly Rate: $21.16/hour
Benefits:
- Complimentary thermal baths membership for yourself
- Extended Health Benefits after 9 months (full-time only)
- Massage Discounts of up to 35%
- Food and beverage discounts for onsite café of 25%
- Winter Whistler Blackcomb Spirit Pass or Wellness Program (full-time only)
- Complimentary thermal baths membership for one friend, after 3 months (full-time only)
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Staff accommodation, based on availability (full-time only)
- Flexible Schedule
- Respond to calls received by Scandinave Spa Whistler as per spa standards:
- Maintain a prompt, professional, and sales-focused phone manner.
- Clearly and confidently communicate the value of our Thermal Journey, Massage Services, and spa products to help guests make informed booking decisions.
- Respond to voice messages, emails, and messages in a prompt, professional, and sales-focused manner.
- Make reservations with accuracy and efficiency, ensuring guest preferences are recorded and communicated clearly.
- Proactively identify guest needs and offer appropriate services, upgrades, or packages to enhance their experience and maximize revenue.
- Report on revenue-generating activities.
- Maintain an attitude that meets and exceeds the standards set by the Scandinave Spa Whistler.
- Complete tasks assigned by the Team Lead on duty
- Use Zenoti to process reservations, gift cards, and packages with precision and attention to detail.
- Demonstrate strong written and verbal communication skills in all guest and team interactions.
- Maintain an up-to-date knowledge of current and upcoming promotions, packages, and seasonal offerings.
- Support group inquiries and bookings according to the Sales and Marketing Team direction.
- Complete assigned tasks from the Team Lead and assist in maintaining smooth daily operations.
- Ensure coverage of the Massage Pavilion Check-in desk throughout the day to ensure the smooth running of the massage services.
- All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler
- Previous customer service experience in call center preferred
- Proficient with Microsoft Word, Excel and Outlook
- Energetic and positive team player
- Excellent verbal and written communication
- Proactive, creative problem-solving skills with an ability to remain calm and professional at all times
- Clear criminal record check
- Available to work flexible hours, including evenings and weekends
Report job
