Your Opportunity at ARC’TERYX:As a Quality Team Leader, you are responsible for leading the daily activities of the Repair Quality Team, ensuring that team members can effectively and efficiently provide helpful solutions and quality repair for the guests while maintaining a consistent level of recommended target.
Meet Your Future Team:The ReBIRD team is constantly looking for new ways to extract more use out of our products and how to process more of it. Be a part of the initiative that is keeping as much of our gear in the field and not the landfill.
If you were a Repair Quality Team Leader now, here are some of the core activities you would be doing:
- You lead and motivate the team, including but not limited to, communicating objectives, and planning efficient distribution of work to each team member with an open and positive culture
- You ensure assessment and inspections are completed within an agreed repair turnaround time
- You apply and maintain Arc’teryx Repair Standards
- You maintain a good communication in coordinating with Repair team to execute repair actions effectively and efficiently to generate exceptional guest experience
- You effectively manage the workload with considering our department’s service level goals between ReCARE and ReSALE.
- You continue to assist in the development of Arc’teryx Repair standards’ standardization process and assessment guide to help innovate new repair techniques and processes
- You ensure that relevant KPI’s are set, communicated, and achieved on a regular basis and proactively address issues and concerns for your team
- You promote a clean and safe working environment and perform other duties and special projects as assigned
- You report to the Supervisor, Repair Quality when additional resources are required such as equipment needs, repair, maintenance, or adjustment.
- Participate in other projects or duties as required
Here are some of the things you could be working on in the future:
- You lead a strong, effective, positive, and high-performing team focusing on timely feedback of performance, enabling and empowering team members to improve and cross-train as needed
- You coach leaders to effectively plan and allocate resources, lead and mentor assessors, and monitor assessment turnaround time and achieving the set KPI’s.
- You coordinate proper training for new and existing employees to nurture new talents and strengthen skill level and foster a collaborative team base environment which promotes knowledge sharing and cross training of skills.
Are you our next Repair Quality Team Leader
- You lead a strong, effective, positive, and high-performing team focusing on timely feedback of performance, enabling and empowering team members to improve and cross-train as needed
- You coach leaders to effectively plan and allocate resources, lead and mentor assessors, and monitor assessment turnaround time and achieving the set KPI’s.
- You have highly effective verbal and written communication skills
- You have strong organizational, interpersonal, and problem-solving skills
- You have a strong attention to detail, including accurate data and order entry skills
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You inspire breakthrough thinking and continuous improvement
- You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your adaptability and flexibility are your strengths and working in a fast-paced work environment with multiple feedback, in the same day, does not scare you
- You “think out of the box”: you have this capacity to give your feedback and to propose new ideas
- Your passion for your work is paralleled by your passion for getting outside and living it
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
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