Job Overview
The Medical Device Repair Centre Co-op must be a team-oriented individual capable of working in a fast-paced, dynamic environment. This position is responsible for providing technical repair and quality control support for the Demo fleet and customer owned products that exceeds our customer expectations. This individual must serve as a contributing member of the Service team while supporting our Marketing, Sales Support & Distribution Partners and championing Stryker’s Mission and Values.
Who we want
Challengers. People who seek out the hard projects and work to find just the right solutions.
Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.
Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.
Strategic thinkers. Co-op students who propose innovative ideas and consistently exceed their performance objectives.
Customer-oriented achievers. Individuals with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
Game changers. Persistent co-op students who will stop at nothing to live out Stryker’s mission to make healthcare better.
What you Get Out of the Co-op Placement
Stryker, a global leader in medical technology takes great pride in their people, and that’s why we’re looking to expand our talent. As a result, we are looking for the best and brightest students to strengthen our team and drive our business going forward. Stryker’s Medical Device Repair Centre Co-op will get to:
- Apply classroom knowledge in a fast-paced and growing industry setting
- Implement new ideas, be constantly challenged, and develop your skills
- Receive hands on and troubleshooting experience with a variety of medical devices working with the in-house service and repair technicians, field service technicians and the demo and trials repair technician
- Network with key/high-level stakeholders, leaders of the business and shadow individuals from other teams
- Participate in a mentorship program with previous engineering Co-op students
- Opportunities to participate in events with Stryker students across Canada and the United States including professional development sessions, leadership panels and product demonstrations with engineers
Responsibilities
Individual Responsibilities:
Proactively collaborates with internal teams to promote a culture of inclusiveness and cooperation. Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.
Primary Functional Responsibilities:
- Perform routine functions checks on demo/consignment/loaner equipment
- Provide effective, proficient, and timely quality inspections, technical repairs and staging of high-profile products to ensure optimal customer satisfaction
- Provide support for demo/loaner repairs and help prepare products for evaluations/shows
- Collaborate with the key stakeholders to ensure the timely functional checks of demo product
- Investigate all CEF’s and provide root cause, corrective action, analyze and trend data
- Assemble new product and prepare product for delivery
- Perform technical inspections, repairs, and quality checks on medical devices serviced in-house
- Work with other technicians to ensure customer satisfaction
- Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
- Follow all administrative duties in a very accurate and timely manner, maintain detailed records of repairs and functional checks
- Assist in the development of new service procedures and Function Checks criteria when required
- Maintain an accurate inventory and regular counts of Stryker equipment and parts.
- Enter parts and replenishment stock into the system and maintain accurate inventory levels for parts and accessories
- Other duties including administrative tasks as assigned by Manager/Supervisor
Other Occasional Responsibilities:
- Quote and requote Customers on Repairs
- Validate, maintain, and regularly calibrate all tools and fixtures
- Assist local technicians with preventative maintenance checks and repairs in the field, travel up to 5% of the time (overnight) for Field service calls and customer support
- Suggest and support the team and cross functional projects for continuous improvement including process optimization to increase efficiency, lower costs and inventory level optimization and accuracy
Conduct & Compliance:
- Abide by and support the policies set forth in the Stryker Code of Conduct
- Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
- Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
- Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy
Knowledge & Skill Requirements
- Ability to work independently in a fast-paced environment
- Ability to read technical drawings, troubleshoot and perform repairs on medical devices
- Highly organized, strong time management skills and ability to prioritize multiple tasks
- Knowledge of proper lifting/body mechanic techniques and ability to lift and move items up to 50 pounds
- Strong interpersonal and communication skills to work together with internal company stakeholders
Education & Qualifications
- Currently enrolled in a co-operative education program working on completion of a bachelor’s degree in related field or equivalent (Science, technology, engineering)
- Full time or part time student at a Canadian institution
Must be legally authorized to work in Canada and not require employment-based sponsorship now
Travel Percentage: 10%
