Registration Clerk (Patient Access Services)

OVERVIEW

The Registration Clerk is responsible for the accurate and efficient scheduling and registration of all patients in the hospital ADT and Scheduling System.

EDUCATION

• Grade 12 or equivalent.
• Completion of Medical Office Administration or Patient Registration courses preferred.

QUALIFICATIONS

• 2 years recent relevant registration, admitting and appointment scheduling experience required.
• Previous clerical experience in a hospital/medical environment preferred.
• Knowledge of hospital Admission, Discharge and Transfer (ADT) Systems preferred.
• Knowledge of patient scheduling systems preferred.
• Strong customer service skills and experience required.
• Demonstrated ability to multi-task and problem-solve.
• Demonstrated ability to accurately type a minimum of 35-45 wpm.
• Knowledge of medical terminology an asset.
• Flexibility to adapt to a dynamic work environment.
• Demonstrated proficiency in MS Office; Windows, Word, Excel and Outlook email.
• Call-Center or similar telephone customer service experience preferred.
• Evidence of ongoing education such as post-secondary courses, seminars, workshops, etc.
• Strong communication, interpersonal, and organizational skills.
• Demonstrated ability for attention to detail while providing high standards of accuracy and efficiency.
• Experience collecting and processing payments are preferred.
• Demonstrated ability to manage stressful situations with empathy.
• Good work and attendance record required.
• All employees of Michael Garron Hospital (MGH), a division of TorontoEast Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.