The Reception Assistant ensures the proper functioning of the reception operations using the tools available and the procedures in place. The position requires confidentiality and data protection be respected at all times, especially when dealing with external calls and welcoming visitors. The receptionist must be present during the opening hours from 8 a.m. to 5 p.m. and be punctual (am, pm, lunch and breaks).
This person will be required to move around throughout the day (outside of the front desk) for various tasks on all floors – possibly assisting the team with coffee services and, if necessary, placing coffee/beverage orders and providing support to the facilities management team for related tasks.
Your future duties and responsibilities
- Serve as the company's first point of contact and promote a professional image at all times by greeting, registering and orienting members and visitors upon arrival.
- Answer phone calls (internal and external) and provide basic information if necessary, transferring calls to the appropriate person/department or taking a message.
- Manage meeting room bookings using Outlook and provide a timely resolution in the event of a conflict by liaising with Administrative Assistants.
- Provide CGI members and visitors with access cards based on security procedures in place and ensure follow-up.
- Maintain records including visitor logs, human resources and membership lists; etc.
- Other duties include: scanning documents, filing and archiving important documents online, creating service tickets (with the building or other vendors), assisting administrative assistants with certain administrative tasks if time permits, etc.
- Responsible for Conference Center (help with reservations, provide support to events, catering, check the cleanliness of the rooms, etc.).
- Provide support to 2 receptions on a daily basis (for breaks and lunch) and cover at the 2 receptions during vacations or absences
- Provide support to the Facility Management team
Required qualifications to be successful in this role
- Experience in business administration is an asset
- Ability to organize, multi-task and prioritize (an asset)
- Comfortable in a corporate environment and with senior management
- Experience with customer service and teamwork
- Resourcefulness and a good ability to solve problems in a fast-paced environment
- Bilingualism required both orally and in writing in French and English
- Good command of Microsoft Office tools (Word, Excel, PowerPoint)
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
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