Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable of working in stressful situations, under rigid time constraints, and potentially interacting with customers.
Responsibilities for Ramp Agent
- Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
- Maintain on-time connections by guiding aircraft to and from gate positions
- Protect baggage and other equipment from damage, loss and weather conditions
- Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
- Assist with record-keeping and documentation to ensure correct routing of baggage
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers and lead agents to manage daily schedules
- Report equipment problems and breakdowns to facilitate fast repairs
- Must be at least 18 years of age
- Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
- High school diploma or equivalent, such as successful completion of a GED
- Familiarity with basic computer programs to assist with record-keeping and baggage routing
- Possess a valid driver's license and have a good driving record
- Pass a physical agility test, depending on the airline
- Strong teamwork and collaboration skills to help achieve team goals
- Excellent verbal and written communication skills, such as email and phone
- Flexible schedule allowing work during nights, weekends and holidays
- Adaptability to changing priorities and time management skills
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