Job Description
Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
To learn more about CAMH, please visit their website at: www.camh.ca.
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The Quality, Safety and Patient/Family Experience portfolio at the Centre for Addiction and Mental Health (CAMH) is seeking a full-time, permanent Quality and Patient Safety Specialist reporting to the Manager of Patient Safety. The successful candidate will provide leadership in advancing the safety culture at CAMH, and supporting the organization-wide patient safety program
The Quality Patient Safety Specialist will be required to:
- Facilitate and coordinate various patient safety and quality initiatives, corporate quality improvement projects and other strategic priorities
- Support the development of quality indicators and standards to assess the quality of care provided
- Oversee administration of the CAMH incident reporting system (RL Datix)
- Utilize clinical knowledge, skill and judgment to identify patient safety themes/trends through daily review and analysis of incident reports
- Follow-up on patient safety events and Good Catch/Near Misses reported via the incident reporting system, and facilitate the incident analysis process for patient safety events
- Collaborate with clinical teams in proactively identifying potential patient safety and quality priorities, and facilitate problem-solving in consultation with appropriate team members/stakeholders
- Use clinical competencies and frameworks to implement tools and methods that advance safety and quality (e.g. Root Cause Analysis, Failure Modes and Effects Analysis, Lean, etc.)
- Support and encourage incident reporting throughout the organization focusing on ensuring a ‘Just Culture’ framework
- Serve as a quality and patient safety resource to all program/services/departments
- Develop curriculum, provide education and deliver ongoing training to staff on quality improvement and patient safety methodologies
- Collaborate with healthcare teams to implement and support quality/patient safety improvement initiatives.
Job Requirements
The successful candidate will have the following qualifications and experience:
- Bachelor’s degree in a healthcare-related field required
- 3-5 years of clinical experience
- Registration with a health professional regulatory college
- Experience in patient safety, risk or quality improvement preferred
- Formal training and/or certification in patient safety would be an asset
- Proven education and facilitation skills, ability to train and motivate staff; effectively leading improvement projects and process redesign
- Exceptional interpersonal skills (developing and maintaining positive relationships, communicating clearly and effectively with people at all levels of the organization, working with others to identify, define and solve problems)
- Strong analytic abilities (including problem recognition and problem solving)
- Experience with MS Office (i.e. PowerPoint, Visio, Excel, etc.), RLDatix ©, data analysis, data manipulation, statistics and report generation
- Experience preparing detailed reports, publications and presentations
