Reporting to the Manager, Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.
StackAdapt is a Remote First company although we are requiring candidates be located in Western Canada, with a strong preference of someone in the Greater Vancouver area or Greater Calgary area.
What you'll be doing:
- Act as the main point of contact for your portfolio of clients across a wide range of verticals
- Design unique campaign strategies within the StackAdapt platform
- Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIs
- Set up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshooting
- Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency
- Optimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basis
- In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
- Provide Strategic Thought Leadership, acting as a strategic advisor to your clients
- Travel up to 20% of time
What you'll bring to the table:
- 3+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
- Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
- Proven success in managing client relationships and delivering service excellence
- Focus on retaining accounts and growing revenue
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Familiarity with the latest digital advertising trends and ideas
- Experience working with complex databases is a plus
StackAdapters enjoy:
- Highly competitive salary + commission structure
- RRSP/401K matching
- 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
- Access to a comprehensive mental health care platform
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave policy
- A friendly, welcoming, and supportive culture
- Our social and team events!
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024G2 Top Software and Top Marketing and Advertising Product for 2024Campaign’s Best Places to Work 2023 for the UK2024 Best Workplaces for Women and in Canada by Great Place to Work®#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
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