Position Program Coordinator (Quality Assurance)
Status Full-time, Permanent, Hybrid
Reports To Manager, Quality Assurance
Salary $61,790/year
WHO WE ARE:
The College of Occupational Therapists of Ontario is the regulatory organization that oversees the practice of occupational therapists (OTs) in Ontario. Our job is to make sure that the public receives safe, effective, ethical care from OTs.
Our mission is to protect the public and instill confidence and trust by ensuring occupational therapists are competent, ethical, and accountable. We are Canada’s largest regulator of occupational therapists, and we oversee more than 7,000 occupational therapists registered here in Ontario.
ABOUT THE ROLE:
We are looking for a collaborative and well-rounded Program Coordinator to support our Quality Assurance team. You will be participating in the development, administration and reporting of the program requirements and emerging initiatives, including provincial and national projects.
This role reports to the Quality Assurance Manager, and will be responsible for various accountabilities, including but not limited to those outlined below.
WHAT YOU WILL BE DOING:
- Providing support for the coordination, development, administration and reporting of program activities including addressing registrant inquiries, completion monitoring, data reporting, and dashboard development.
- Ensuring accurate data entry and reporting; apprising the Manager of data anomalies, patterns and relevant trends related to the program area.
- Conducting preliminary analysis of qualitative data including registrant feedback.
- Working with data from various sources including surveys, reports and databases; finding the right data for specific tasks and using it effectively to achieve objectives.
- Building and maintaining cooperative working relationships with internal colleagues and external stakeholders, ensuring the appropriate flow of timely and accurate information.
- Providing meeting preparation and support to committee(s) including case files, meeting packages, and presentation of information as needed.
- Participating in ongoing and special projects, working with teams toward the achievement of goals and objectives.
- Collaborating with other teams on cross-program projects and initiatives, sharing relevant information, knowledge and expertise.
- Managing program inquiries and directing complex questions as necessary.
WHAT YOU WILL NEED:
QUALIFICATIONS
- College diploma or University degree in Business, Health Administration/Science or other related fields.
- Minimum two years of Administration support experience, including data analytics.
- Previous Quality Assurance program experience is an asset.
- Background in not-for-profit, healthcare, regulatory, or public sector is an asset.
- Experience supporting boards, councils and/or committees.
- Familiarity with sophisticated database management (Microsoft Dynamics or comparable CRM) and document management software.
- Fluency in French is preferred.
COMPETENCIES
- Exceptional interpersonal skills; experience working effectively as a team member with minimal supervision.
- Meticulous attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Proactive approach to work and independent problem-solving.
- Proven time management skills; able to set priorities to effectively meet deadlines.
- Familiar with determining and maintaining confidentiality of sensitive materials.
- Advanced computer skills, including database and document management systems.
- Understanding of basic data terms and ideas; able to recognize when data is missing or insufficient.
- Flexible, positive, and comfortable adapting to change and fostering an environment that welcomes it.
WHAT WE OFFER:
The starting annual salary for this position is $61,790. Salary may vary depending on level of experience. In addition, we offer a comprehensive benefits package including health benefits, pension plan contributions, employee assistance program and paid time-off.
COTO is a growing and dynamic organization with friendly, engaged staff working in a collaborative environment. Currently, we operate on a hybrid model which allows our staff flexibility and work-life balance. Our physical office is located at 20 Bay Street (Suite 900), Toronto, ON. Located in the downtown core, next to Union Station and the PATH, for convenient and ideal access to public transit.
HOW TO APPLY:
Please forward your resume and a cover letter to [email protected] by end of day August 26, 2025. In your cover letter, let us know why you are interested in working at the College and how you are a fit for this role. Please add “Program Coordinator” in the subject line and ensure that all attachments use a filename containing your name (First Name Last Name.pdf).
The College of Occupational Therapists of Ontario is an equal opportunity employer. Our goal is to create a diverse and inclusive workforce that reflects the community. Accommodations are available under the Ontario Human Rights Code and will be made upon request, throughout all stages of the recruitment and employment cycle.
We thank all applicants in advance for their interest. However, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: From $61,790.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Ability to commute/relocate:
- Toronto, ON M5J 2N8: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 2 years (required)
Work Location: Hybrid remote in Toronto, ON M5J 2N8
