Program Assistant, SOPA
Short-term contract to end October 2026
ISANS is seeking a full-time Program Assistant, SOPA to support the effective and efficient administration of the project activities by providing support to the Manager, Pre-arrival & Employment Transition, the Supervisor, SOPA and SOPA team employees.
SOPA was created to improve linkages between pre-arrival and post arrival services using ISANS suite of professional online tools. Immigrants have access to the various online tools before their departure to Canada to facilitate and accelerate economic integration. SOPA has been adopted by other settlement agencies across Canada and ISANS provide them with a model, tools, expertise and ongoing support to implement SOPA with immigrants destined for their provinces.
Reporting to the Supervisor, SOPA, the position is responsible for:
- Working with the Project team to create and maintain administrative processes for organizing and compiling the information required for accurate and timely reporting and evaluation of team services and programs
- Recording, processing and storing documents in accordance with established procedures using computerized and manual processing systems
- General administrative tasks including:
- Compiling data, reports, presentations, team schedules on Connect, telephone lists and other schedules
- Preparing various documents including letters, e-mails, forms
- Answering telephone calls, relaying messages, handling queries
- Photocopying, faxing, scanning, distributing reports, brochures etc.
- Providing administrative program assistance with organization and booking of workshops, classes, seminars, events, field trips, PD/in-service days, team meetings; including registration of participants, refreshments, venue selection, transportation and set-up
SOPA Program team duties:
- Preparing regular statistical reports related to SOPA clients
- Ensuring information on client, client activity and client outcome data is input into the IMS (Information Management System), and other systems designated by IRCC
- Collecting data as needed from partner agencies
- Completing project progress and statistical reports for funders, partners, stakeholders
- Assisting in tracking and conducting phone interviews with clients to determine labour market outcomes
- Administering client evaluation surveys when and where applicable. Monitoring the ongoing stability and security of SOPA IMS
The ideal candidate for this position will have the following:
Education:
- Administrative certificate/diploma
- Equivalent combination of education and experience will be accepted
Experience:
- 2 years’ experience in a similar position
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
- Experience with computer programs and databases; data input, queries, generating/developing reports, spreadsheets, presentation documents, reporting statistics
Skills:
- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Strong time management and organization skills
- Proficient with MS Office applications
- Additional languages an asset
ISANS Core Competencies
Cultural Competency; Equity, Diversity & Inclusion
- Embracing the value that different perspectives and cultures bring to an organization
Collaboration
- Working collaboratively with others across the organization to achieve shared objectives
Continuous Learning
- Continually seeking new knowledge and skills, as well as developing existing capabilities
Innovative Thinking
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique
Accountability
- Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments
Respect
- Actively encouraging an environment of fairness, honesty and integrity for all
Terms of Employment
- Short-term contract to October 31, 2026
- Full-time, 35 hours per week
- Hybrid work environment: work location will be determined by operational requirements, prioritizing ISANS mission and clients to determine the right balance of in-person and virtual work.
Commencement Date: ASAP
Closing Date: Thursday September 4, 2025 – 4 p.m.
To apply: Please e-mail your resume and cover letter merged into one document, stating the title of the position you are applying for in the subject line.
ISANS is dedicated to inclusiveness, equity, and accessibility. We are seeking talented individuals to join our team and welcome applications from all diverse groups. We encourage applicants to self-identify in their cover letter and request any accommodation required to support them during the recruitment process.
Only those eligible to work in Canada will be considered for this position.
We wish to thank all applicants for their interest and effort in applying for this position.
However, only candidates selected for interviews will be contacted.
Job Types: Full-time, Fixed term contract
Contract length: 7 months
Pay: $35,847.35-$39,990.24 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: Hybrid remote in Halifax, NS B3L 4P1
Application deadline: 2023-09-15
