Position Overview:
We are looking for a detail-oriented, fast-learning, and mechanically inclined Product Support Coordinator to join our Hydraulics and PTO team in Edmonton. This role provides critical support to the Product Manager, helping ensure seamless coordination across multiple product lines and departments.
You will work closely with cross-functional teams including sales, operations, shops, and purchasing to maintain technical documentation, monitor inventory levels, and help track product-related issues. The ideal candidate is a highly organized team player who takes initiative, thinks outside the box, and is eager to support continuous improvement and innovation across the department.
Key Responsibilities:
- Support the Product Manager in coordinating product lifecycle activities for PTOs and hydraulic components.
- Create and maintain technical documentation, training materials, installation manuals, and product specifications.
- Monitor inventory levels of key components and alert the Product Manager or purchasing team when follow-up is needed.
- Track and follow up on open product requests, technical issues, and internal inquiries to ensure timely resolution.
- Assist in prepare reports, supplier or customer presentation materials, and internal communications as needed.
- Maintain accurate and up-to-date vendor and product data across shared platforms.
- Work closely with cross-functional teams (sales, service, operations, purchasing) to support effective communication and alignment on product matters
- Help in organizing training sessions, onboarding materials, and internal process improvement initiatives.
- Contribute to innovative thinking by identifying small process improvements or new ways to improve team efficiency.
- Provide support for product research, market insight, and competitor evaluations as needed.
- Diploma or certificate in Mechanical Engineering Technology, or a related field (or equivalent hands-on experience).
- Strong mechanical aptitude and interest in PTOs, hydraulic systems, or vocational truck components.
- Fast learner with a strong desire to build technical knowledge and grow within the role.
- Self-starter with a proactive mindset and ability to manage priorities with minimal supervision.
- Effective team player with excellent communication skills and a collaborative, solution-focused approach.
- Demonstrated ability to work with cross-functional teams and contribute positively to shared goals.
- Comfortable thinking outside the box to solve problems or improve processes.
- Familiarity with AutoCAD and 3D modeling software (e.g., SolidWorks, Inventor) is a strong asset.
- Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with ERP or inventory systems is an asset.
- Knowledge of PTOs or hydraulic circuits is beneficial but not required.
This is an exciting opportunity to join a technically focused, fast-paced team where your contributions will have a direct impact. You'll be exposed to real-world PTO and hydraulic applications, gain valuable product management experience, and work in a culture that values teamwork, learning, and innovation.
If you have a strong work ethic, a positive attitude, and are interested in building a rewarding career, please submit your resume through this ad.
We are proud to be dedicated to Equity in the workplace and encourage all interested candidates to apply.
For additional information visit our website at www.gearcentregroup.com
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