As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You will be at the heart of collaborative large-scale digital transformation projects in both the public and private sectors.
The IBM Client Innovation Centre Quebec (CIC), at LGS, employs professionals who collaborate on projects within technology practices, offering local and remote services. Our employees, regardless of their level of experience, are paired with a coach to support their professional growth. As part of IBM’s global network, we have offices in Montreal and Quebec City.
The benefits of joining our team:
- Learn every day: access IBM's intellectual capital and trainings on a diverse range of cutting-edge technologies.
- For your well-being: a group insurance bundle including telemedicine, a retirement savings plan with employer’s contribution, access to IBM shares at discounted rates, and a wellness package!
- To enjoy quality time: annual vacations, additional company days off and special life events leaves!
- To have fun with your colleagues: an active community and a social committee with regular activities to keep us all connected!
- Provide daily operational support for Fiserv’s Premier banking application, ensuring stability and performance across platforms.
- Manage technical operations in a multi-platform environment, with a strong focus on Unisys MCP and IBM iSeries (AS/400) systems.
- Support bank conversions, mergers, and client onboarding from an operational standpoint.
- Respond to production issues during on-call rotations, ensuring quick resolution of critical processing incidents.
- Investigate and resolve complex technical problems, escalating when necessary.
- Collaborate with cross-functional teams in a fast-paced environment focused on accuracy, uptime, and delivery.
- Minimum 5 years of experience in data processing, with a strong emphasis on computer operations.
- Solid understanding of basic programming logic and job scheduling workflows.
- Proven experience in supporting enterprise-level technical applications, preferably in the financial sector.
- Strong working knowledge of Unisys MCP, WFL scripting, and IBM iSeries systems.
- Familiarity with AJS (job scheduler) and batch operations.
- Experience in technical troubleshooting, documentation, and client-focused delivery.
- Your ability to work independently and take ownership of operational responsibilities.
- Your problem-solving mindset and ability to remain calm under pressure.
- Your collaborative attitude and ability to thrive in team-based environments.
- Your attention to detail, accuracy, and commitment to high-quality service.
- Your availability for off-hours support, including evenings and weekends as needed.
- Associate’s degree in Computer Science or related field
- Hands-on experience with Fiserv’s Premier application (strong asset)
- Knowledge of multi-platform environments, including cross-system integration
- Prior work in the banking or financial services industry is a strong plus
LGS is committed to considering all qualified applicants without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status or other characteristics.
If you are not a Canadian permanent resident or citizen, please consult with your talent acquisition consultant as this role may require the use of technologies that are regulated by export sanctions.
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